Sr. Ultrasound Clinical Account Specialist, Cardiac Sonographer (Phoenix / Tucson, AZ) - Johnson and Johnson MedTech, Electrophysiology

Johnson & Johnson Innovative Medicine•Irvine, CA

3d•Hybrid

About The Position

This role is for a Sr. Ultrasound Clinical Account Specialist (ULS CAS) in the Phoenix/Tucson, AZ territory, focusing on Electrophysiology (EP) and Interventional Cardiology (IC) procedures. The position involves providing technical and clinical product support for diagnostic and therapeutic catheters and systems, particularly the AcuNav™ and SOUNDSTAR™ catheters. The goal is to build relationships with healthcare providers, identify new product opportunities, and drive the utilization of company products and technologies. The ULS CAS will collaborate with a Regional Business Director, Territory Managers, EP CAS, Field Service Engineers, and Field Management to achieve business objectives. The role emphasizes improving and expanding cardiovascular treatment possibilities through innovation at the intersection of biology and technology, contributing to solutions for stroke, heart failure, and atrial fibrillation (AFib) patients.

Requirements

A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience
A minimum of 2 years of experience in clinical echocardiography lab
Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography.
Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape.
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
A valid driver's license issued in the United States
Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
The ability to travel related to this role is required.
Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
May be required to lift up to 60 lbs.

Nice To Haves

Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.
Maintaining at least one of the following industry certifications – CEPS (IBHRE), RCES/RCIS
Experience working with highly complex technical systems and/or working in a critical patient care setting.
Effective and timely communicator with co-workers and all levels of patient care team.
Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
Problem solver who can think critically in high pressure environments.
Receptive to constructive feedback and collaborates and works well in team environment.
Able to take large amounts of data and translate information into actionable insights
Hunger for learning and building new skills

Responsibilities

Provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNav™ and SOUNDSTAR™ catheters in EP and IC procedures.
Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System and appropriate software modules including CARTOSOUND ™, CARTOMERGE™ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training.
Share best practices to increase value for customers.
Use consultative selling techniques to identify potential sales opportunities within the account.
Create awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
Maximize customer case support capability through proper planning and scheduling techniques.
Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e. TMs, EP CAS and other ULS CAS), as well as support personnel (i.e. Marketing, FSE, RBD).
Drive collaboration and maintain consistent, open lines of communication with external partners.
Develop and share best practices with US Field Sales and Service colleagues and internal partners and develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
Provide mentoring for new electrophysiology commercial team members as requested.
Perform other duties assigned as needed.