Sr. Treasury Implementation Specialist

Texas Capital•Dallas, TX

8d•Hybrid

About The Position

Serve as the primary client-facing implementation leader during onboarding, acting as a trusted advisor and an extension of the Sales team. Build a deep understanding of client treasury needs, operational structure, pain points, and strategic priorities through discovery conversations. Identify expansion opportunities during implementation, such as gaps in fraud controls, liquidity management, reporting, or payment channels, and brief the Sales team on high-probability upsell/cross-sell scenarios. Maintain strong relationships post-go-live to drive adoption, satisfaction, and future revenue conversations. Lead the full lifecycle of Treasury Management implementations for new and existing clients with exceptional project discipline and client communication. Conduct comprehensive discovery sessions to assess requirements including banking structure, file formats, payment channels, fraud controls, authorization models, and reporting needs. Configure and deploy TM products: ACH Origination & Wire Transfer Services, Remote Deposit Capture (RDC) & Lockbox Services, Positive Pay & Payee Match, Digital Banking / Online Portals, Information & Balance Reporting, Sweeps & Liquidity Solutions, Embedded Banking, and Instant Payments. Deliver client-specific training on digital platforms, file transmission, entitlements, controls, and operational best practices. Actively identify treasury pain points, operational inefficiencies, and service gaps during implementation conversations and testing phases. Recognize cross-sell opportunities (fraud tools, liquidity solutions, receivables products, API connectivity) and communicate recommendations to the Sales team. Support Sales in positioning complementary solutions during client expansion conversations. Document and escalate high-value expansion opportunities for Sales follow-up. Manage multiple complex implementations concurrently with clear timelines, milestones, and proactive client communication. Coordinate seamlessly with internal teams (Operations, Technology, Product, Risk, Sales) to ensure accurate and timely setup. Surface implementation risks, dependencies, and issues early; drive resolution and escalation paths as needed. Track progress and maintain audit-ready documentation in CRM and implementation workflow tools. Create and manage detailed project plans with timelines, milestones, resource allocation, and success criteria; track progress and communicate status to stakeholders. Configure client profiles, user permissions, payment templates, reporting modules, and service parameters within TM systems. Support file transmission testing (ACH, BAI, wire templates, API, SFTP transmissions). Validate mapping, formatting, file structure, and exception resolution with precision. Ensure all controls adherence, including KYC, fraud thresholds, and dual-control standards. Ensure implementations comply with internal controls, KYC/BSA requirements, OFAC screening, and fraud-prevention standards. Maintain accurate implementation documentation and audit-ready records. Support risk reviews for high-risk products, large-value clients, and file-based connectivity. Protect client relationships through error prevention, rigorous validation, and proactive issue resolution.

Requirements

Bachelor's degree in Finance, Business, or related field
5-7 years of Treasury Management, Cash Management, or Commercial Banking operations and implementation experience
Hands-on experience implementing TM products, digital banking platforms, and payment systems
Strong understanding of ACH, wire transfers, RDC, positive pay, lockbox, and API/SFTP file transmissions
Excellent client-facing communication and project management skills
Demonstrated ability to manage multiple complex implementations simultaneously
Strong problem-solving, root cause analysis, and escalation skills
High attention to detail and commitment to accuracy
Ability to identify business opportunities and communicate with sales teams

Nice To Haves

Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP)
Experience with FiSERV, FIS, Q2, or similar TM systems
Knowledge of NACHA rules, Regulation E, UCC 4-A, and digital security protocols
Prior experience in banking onboarding, client success, or account management roles
Track record of identifying upsell/cross-sell opportunities and supporting sales growth
Familiarity with Extend virtual card programs or fintech payment solutions

Responsibilities

Serve as primary client-facing implementation leader during onboarding; position as trusted advisor and extension of Sales team
Build deep understanding of client treasury needs, operational structure, pain points, and strategic priorities through discovery conversations
Identify expansion opportunities during implementation—gaps in fraud controls, liquidity management, reporting, or payment channels—and brief Sales team on high-probability upsell/cross-sell scenarios
Maintain strong relationships post-go-live to drive adoption, satisfaction, and future revenue conversations
Lead full lifecycle of Treasury Management implementations for new and existing clients with exceptional project discipline and client communication
Conduct comprehensive discovery sessions to assess requirements including banking structure, file formats, payment channels, fraud controls, authorization models, and reporting needs
Configure and deploy TM products: ACH Origination & Wire Transfer Services Remote Deposit Capture (RDC) & Lockbox Services Positive Pay & Payee Match Digital Banking / Online Portals Information & Balance Reporting Sweeps & Liquidity Solutions Embedded Banking Instant Payments Consolidated Payments
Deliver client-specific training on digital platforms, file transmission, entitlements, controls, and operational best practices
Actively identify treasury pain points, operational inefficiencies, and service gaps during implementation conversations and testing phases
Recognize cross-sell opportunities (fraud tools, liquidity solutions, receivables products, API connectivity) and communicate recommendations to Sales team
Support Sales in positioning complementary solutions during client expansion conversations
Document and escalate high-value expansion opportunities for Sales follow-up
Manage multiple complex implementations concurrently with clear timelines, milestones, and proactive client communication
Coordinate seamlessly with internal teams (Operations, Technology, Product, Risk, Sales) to ensure accurate and timely setup
Surface implementation risks, dependencies, and issues early; drive resolution and escalation paths as needed
Track progress and maintain audit-ready documentation in CRM and implementation workflow tools
Create and manage detailed project plans with timelines, milestones, resource allocation, and success criteria; track progress and communicate status to stakeholders
Configure client profiles, user permissions, payment templates, reporting modules, and service parameters within TM systems
Support file transmission testing (ACH, BAI, wire templates, API, SFTP transmissions)
Validate mapping, formatting, file structure, and exception resolution with precision
Ensure all controls adherence, including KYC, fraud thresholds, and dual-control standards
Ensure implementations comply with internal controls, KYC/BSA requirements, OFAC screening, and fraud-prevention standards
Maintain accurate implementation documentation and audit-ready records
Support risk reviews for high-risk products, large-value clients, and file-based connectivity
Protect client relationships through error prevention, rigorous validation, and proactive issue resolution