Sr Travel Consultant- Groups

Internova Travel Group•New York, NY

8d•Hybrid

About The Position

The Senior Travel Consultant – Groups delivers best‑in‑class travel consulting for valued group clients, coordinating comprehensive travel arrangements including air, hotel, car, and ground transportation. This role will be assisting our independent advisor business owner on all aspects of group corporate travel. This position follows a hybrid schedule based out of our Midtown Manhattan, NY office, with three days onsite and two days remote. The manager will set the weekly schedule. Creatively understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems and timing, ensuring that all governing corporate policies and procedures are followed. Expected to identify, prioritize and decide what tasks are necessary to fulfill the needs of the client. After considering and researching all available options, finalize group air, car, and hotel bookings by utilizing the Sabre reservation system. Issue tickets, exchanges, MCOs, voids and refunds for groups using the SABRE reservation system. Invoicing as required utilizing Sabre or Agent Portal. Monitor group logistics like itineraries, budgets, deposits and final payments. Negotiate with hotels, airlines, and tour operators to secure favorable rates and packages for groups. Ensure that booked and confirmed travel is reconfirmed prior to travel, immediately before and during travel, and that problem-solving abilities are used throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction. Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives. Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed. International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.

Requirements

Bachelor’s Degree or at least eight (8) years of experience as a full-time travel agent, booking individuals and groups for domestic and international travel, using public and private carriers.
Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges.
Self-starter who can independently service travel and concierge needs of GTC clients efficiently, accurately, and with a personal touch, while maintaining a professional demeanor and positive attitude.
Strong verbal and written communication skills.
Excellent dispute resolution skills.
Well-organized and detail-oriented.
Enthusiasm and willingness to learn.
Ability to thrive in a fast-paced environment and handle multiple responsibilities.

Responsibilities

Delivers best‑in‑class travel consulting for valued group clients, coordinating comprehensive travel arrangements including air, hotel, car, and ground transportation.
Assists independent advisor business owners on all aspects of group corporate travel.
Understands, evaluates, assesses, and supports client assistance needs and offers professional advice to solve travel and transportation problems, ensuring corporate policies and procedures are followed.
Identifies, prioritizes, and decides necessary tasks to fulfill client needs.
Finalizes group air, car, and hotel bookings using the Sabre reservation system.
Issues tickets, exchanges, MCOs, voids, and refunds for groups using the SABRE reservation system.
Performs invoicing using Sabre or Agent Portal.
Monitors group logistics including itineraries, budgets, deposits, and final payments.
Negotiates with hotels, airlines, and tour operators for favorable rates and packages.
Reconfirms booked travel prior to, immediately before, and during travel, and uses problem-solving abilities to ensure client satisfaction.
Researches destinations, accommodations, travel advisories, reviews, and costs using the internet.
Handles customer service issues directly with vendors to achieve the best resolution for customers and the Company, while keeping the independent advisor informed.
Plans international travel, including knowledge of world geography, routing, faring, and international travel requirements.