Sr. Transportation Adjuster

Acrisure•Oak Ridge, TN

3d•Hybrid

About The Position

Acrisure is seeking a Commercial Auto Claims Examiner to manage litigated and non-litigated commercial auto claims, including Auto Physical Damage (APD), cargo, and liability exposures. This role is responsible for investigating, evaluating, negotiating, and resolving claims while ensuring timely, compliant, and customer-focused outcomes. The Claims Examiner will manage a diverse national caseload involving commercial auto and trucking related exposures across multiple jurisdictions throughout the United States. This position is ideal for an experienced claims professional who thrives in a fast paced environment, is comfortable handling complex claims, and can independently manage files from assignment through resolution.

Requirements

5+ years of experience handling Heavy Commercial Auto or Bodily Injury claims required
Exposure to litigated claims required
Strong understanding of commercial auto and trucking insurance principles
Strong analytical, organizational, and problem-solving skills
Ability to manage a high-volume caseload in a fast paced environment
Strong verbal and written communication skills
Strong negotiation and interpersonal skills
Strong attention to detail and ability to prioritize competing responsibilities
Typing speed of 65+ WPM required
Proficiency with computer systems and ability to learn new software quickly
Strong work ethic and time management skills
Ability to build and maintain positive relationships with clients and claimants
High school diploma or equivalent required
Active adjuster license required
Florida and/or Texas adjuster licenses required unless candidate holds an active California adjuster license

Nice To Haves

Experience handling APD and Cargo claims beneficial
Carrier experience highly beneficial; TPA experience also accepted
Multi-jurisdictional licensing beneficial
Additional education or industry certifications beneficial

Responsibilities

Manage a caseload of commercial auto claims, including APD, cargo, liability, litigated, and non-litigated exposures
Investigate, evaluate, negotiate, and settle claims in accordance with company guidelines and regulatory requirements
Review coverage, assess liability, and determine appropriate claim resolution strategies
Manage claims from initial assignment through final settlement and closure
Maintain accurate and timely documentation within the claims management system
Communicate professionally with insureds, claimants, attorneys, vendors, and internal stakeholders
Coordinate with defense counsel and assist with litigation management activities as needed
Ensure compliance with applicable state regulations and company policies
Support successful claim outcomes through effective negotiation and problem solving
Mentor less experienced team members and assist with claims handling guidance when appropriate
Participate in mandatory onsite training at the Oak Ridge, Tennessee headquarters during onboarding
Perform additional duties and projects as assigned