Sr. Training Manager, AMI Educational Engagement, Allergan Aesthetics, Austin Texas

AbbVie•Austin, TX

4d•$109,500 - $208,500•Onsite

About The Position

Allergan Medical Institute (AMI) is dedicated to the continuous training and development of its customers. The AMI Training Centers aim to meet the growing demands of educational programs. This role is integral to the development, execution, advancement, and success of educational engagement programs. The Sr. Training Manager, AMI Educational Engagement will report to the Director of AMI Educational Engagement.

Requirements

Bachelor’s degree required.
3+ years of experience in customer education training required.
4+ years of experience in Medical Aesthetics, Medical Device, or Pharmaceutical sectors in Sales and/or Marketing.
Flexibility in work hours and extended hours during program/event days (which may include weekends) is required.
Experience in instructional delivery and content/workshop development.
Knowledge of instructional design principles and adult learning theories.
Comfortable with various training methods and integrating technology into training initiatives.
Excellent interpersonal/relationship building and communication skills.
Strong organizational skills and the ability to meet deadlines in a very fast-paced environment.
High degree of flexibility in adapting to a rapidly changing environment.
High level of accountability, reliability, agility, and responsiveness.
Keen eye for detail, and unmatched enthusiasm for creating engaging training experiences.
High-energy, self-motivated, and task-oriented.
Proficient in Microsoft Word, Excel, and Outlook.
Ability to travel up to 30%+ domestically (including overnight) is required.
Valid driver’s license issued by the state in which the individual resides, good driving record.
Responsible for performing all duties in compliance with appropriate regulations and all other international regulatory requirements with which Allergan Aesthetics complies.

Nice To Haves

Experience in facial injectables is strongly preferred.

Responsibilities

Facilitation at AMI Immersive customer training programs in Austin, TX.
Ongoing development and management of AMI Training Center programs to meet customer and sales team needs.
Development and implementation of customer engagement strategies, including the end-to-end customer experience.
Management of in-classroom technologies and engagement strategies, including content development.
Partnership with AMI cross-functional teams, internal sales/brand stakeholders, and agency partners to support training program development and execution, identifying efficiencies and opportunities.
Cross-functional work with the field team on program communications and initiatives.
Management of program reports and field communications.
Development and facilitation of workshops for key sales team meetings.
Monitoring and evaluation of training program effectiveness, providing feedback and making adjustments to enhance learning outcomes.
Prompt and effective issue resolution, ensuring timely resolution of customer inquiries and concerns.
Collaboration with cross-functional partners to ensure seamless program integration.
Fostering a positive and engaging learning environment.
Development and maintenance of a high level of knowledge of Allergan Aesthetics products, platforms, and loyalty programs.
Performing other duties as assigned.