Sr Trainer, Care (Rochester)
About The Position
This role leads onboarding and training programs to prepare new and existing employees for customer experience roles. It manages the full new hire onboarding process and delivers training on customer service, sales techniques, product knowledge, and company policies. The role includes facilitating both virtual and in-person sessions and acting as a liaison between learners and leadership. Success is measured by effective knowledge transfer, learner performance improvements, and smooth transitions to operational teams. The work supports organizational goals by enhancing employee readiness and improving customer interactions across the consumer group.
Requirements
- High School Diploma/GED (Required)
- Classroom Management (Required)
- Coaching (Required)
- Communication (Required)
- Give Feedback (Required)
- Instructional Delivery (Required)
- Performance Management (PM) (Required)
- Project Management (Required)
- Stakeholder Management (Required)
- Training Delivery (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Less than 2 years Experience leading training initiatives or programs, including the ability to handle challenging situations and provide guidance to participants. (Preferred)
- 2-4 years Leadership Experience (Preferred)
Responsibilities
- Facilitate virtual and in-person training sessions to deliver onboarding and ongoing education programs effectively
- Build and maintain relationships with stakeholders to align training initiatives with organizational needs and gather feedback
- Plan and manage training projects, including scheduling, tracking progress, and reporting on program health
- Prepare and update training materials to ensure content accuracy and engagement during sessions
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- competitive base salary and compensation package
- annual stock grant
- employee stock purchase plan
- 401(k)
- access to free, year-round money coaches
- medical, dental and vision insurance
- flexible spending account
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
