Sr Trainer, Business Care
About The Position
This role delivers new hire and continuing education training to frontline employees in business care to support effective customer service and operational performance. It facilitates virtual and in-person training sessions using various delivery methods to ensure knowledge transfer and skill development. The role includes providing feedback, coaching, and support to employees to enhance job performance and learning outcomes. Success is measured by training effectiveness, learner engagement, and the readiness of employees to meet business objectives. The work impacts organizational performance by preparing employees to deliver consistent customer experiences and uphold company standards.
Requirements
- High School Diploma/GED (Required)
- Classroom Management (Required)
- Coaching (Required)
- Communication (Required)
- Give Feedback (Required)
- Instructional Delivery (Required)
- Performance Management (PM) (Required)
- Project Management (Required)
- Stakeholder Management (Required)
- Training Delivery (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Less than 2 years Experience leading training initiatives or programs, including the ability to handle challenging situations and provide guidance to participants. (Preferred)
- 2-4 years Leadership Experience (Preferred)
Responsibilities
- Facilitate virtual and in-person training sessions to improve employee knowledge and skills across business care functions
- Observe employee interactions and deliver timely feedback to enhance performance and customer service quality
- Build and maintain relationships with stakeholders to align training initiatives with organizational needs and strategies
- Plan and manage training projects, including scheduling and tracking progress to ensure program readiness and effectiveness
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- medical, dental and vision insurance
- a flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
