Sr. Teller

Arizona Financial Credit Union•Surprise, AZ

5d•Hybrid

About The Position

The position is responsible for serving as the cash owner, maintain vault limits, validates cash shipments, load and balances recycler machines and coin dispensers, troubleshoot machines. The job description is intended to be generic in nature and is not an exhaustive list of all duties and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

High School diploma or general education degree (GED)
One (1) year experience with cash handling in a financial institution or six (6) months with Arizona Financial required
Equivalent experience in cash handling, balancing, and/or auditing may be substituted for financial institution experience
Knowledge of computers required
Ability to type 45 words per minute
Ability to read, write, speak, and use proper grammar in English
Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals
Ability to write simple business correspondence
Ability to communicate verbally both in person and on the telephone
Ability to speak effectively to members regarding common inquiries or complaints
Ability to apply common sense understanding when dealing with problems involving variable in standardized situations
Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals

Nice To Haves

None

Responsibilities

Serving as the cash owner
Maintain vault limits
Validates cash shipments
Load and balances recycler machines and coin dispensers
Troubleshoot machines
Assists and leads Tellers to achieve effective operations for cash management and compliance
Completes audits as assigned
Provides an excellent member experience by showing care, delivering service with energy, and taking ownership of being an expert in problem resolution
Processes transactions, including cash handling
Maintains in-depth knowledge of products, services, and partnerships
Identifies and offers products and services that are in the member’s best interest (there is a minimum goal of successful referrals required per month)
Emphasizes the features of products to highlight how they solve member problems to achieve sales goals
Develops and maintains interpersonal skills to work with a wide variety of people each day and builds relationships to achieve sales goals
Displays confidence and strong self-assuredness to succeed in speaking with members and making a sale to achieve sales goals
Conveys clearly the benefits of a product to members to achieve sales goals
Uses consultative sales techniques to proactively offer products and services that are in the member's best interest/help them achieve financial success
Completes account maintenance requests
Educates members on self-service options (online/mobile banking, ATMs, etc.)
Serves as Lobby Director welcome every member into the branch and actively guide them through their service experience
Adheres to security guidelines (BSA, CIP, CTR, SAR)
Continuously improve through applying feedback
Performs other job-related duties as assigned