Sr. Teller

Beacon Bank•Lincoln, RI

4d•$20 - $27•Onsite

About The Position

The Sr. Teller serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. This role involves cultivating relationships, promoting Beacon Bank’s products and services, and supporting digital banking engagement. The Sr. Teller ensures compliance with all bank policies, procedures, and regulatory requirements. This position requires taking personal initiative and the ability to independently make sound business decisions. Additionally, the Sr. Teller will mentor and coach colleagues in areas of performance, product knowledge, and customer experience processes.

Requirements

High school diploma or equivalent required.
Cash handling experience required.
Prior customer service experience required.
Strong customer service and communication skills.
Good listening, judgment, and decision-making abilities.
Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
Prompt and reliable attendance.
Available to work Saturday hours and travel to nearby offices as required.
Notary or other licensing as required.

Nice To Haves

Willingness to mentor and coach branch colleagues as needed.
Ability to be flexible in a fast-paced environment.

Responsibilities

Provide an outstanding customer experience at all points of contact.
Build, retain, and expand customer relationships by recommending and referring products and services to meet our customer needs.
Assist customers with digital banking services and recommend convenient banking options.
Participate in branch initiatives and community involvement to develop new business.
Recognize and offer recommendations for our customer needs and goals including referrals to line of business partners.
Meet or exceed individual teller incentive goals and contribute to overall branch goals.
Actively participate in all branch initiatives.
Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
Maintain and balance a cash drawer daily within guidelines.
Handle cash in an organized, timely, and accurate manner.
Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.
Provide backup support to teller supervisor tasks as needed.
Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
Act as a deterrent to robbery and fraud by adhering to procedures.
Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank’s core values.