Sr Teller

Banc of California • Glendale, CA

2d

About The Position

The Senior Teller is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. The role of a Senior Teller is to provide exceptional customer service and maintains knowledge of products, fees and stay current on Bank offerings that will deepen a customer relationship. Incumbents in this position are typically more experienced Tellers who can handle the full range of retail and commercial transactions. This position may have modest approval limits, so exercising good judgment and guidance to others is critical. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

• Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and general banking skills.
• 3+ years of retail banking experience in a financial services industry.
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts.
• Relationship building, collaboration and teamwork.
• Intermediate experience, knowledge and training in all operational activities and terminology.
• Exceptional oral, written and interpersonal communication skills.
• Must exhibit a very professional and helpful attitude along with the ability to interact positively with customers and co-workers.
• Demonstrate ability to identify customer needs and implement an effective solution in a rapidly changing environment.
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Ability to remain flexible in order to adapt to changes in the work environment.
• Ability to work with general supervision while performing duties.
• Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
• High School diploma or equivalent required

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
• Identify opportunities to refer new products and services to customers based on their financial goals.
• Answer questions and resolve customer concerns regarding services provided by the Bank.
• Reconciles GL debits and credits for a given location over a specified period of time.
• Vault and ATM balancing.
• Wire processing.
• Holds/Stop payments.
• Monthly certifications.
• Account research.
• Review and verify daily reports assigned by Branch Management.
• New Accounts back-up.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assetsAssist with processing and scanning of daily teller work.
• Audit peer transactions.
• Participate and contribute to the branch’s overall goals.
• Help with the training and onboarding of new team members.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• Performs other duties and projects as assigned

Benefits

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long- term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED