Sr Teller

Blaze Credit Union•Waseca, MN

3d•$23 - $25

About The Position

Blaze Credit Union is currently hiring a Senior Teller at the Blaze Waseca branch. The Senior Teller will be responsible for executing member’s financial transactions in an accurate and professional manner. In addition, this position is responsible for recommending and referring financial products and services and opening member accounts. Senior Tellers must also exemplify superior service and build positive relationships. This position will drive unparalleled member satisfaction, net promoter score (NPS), member retention, cultivate a culture of excellence, and contribute to the overall success and reputation of the organization. At Blaze we focus on people, not profits. As a member of our team, you will be working with a diverse and experienced group of people dedicated to helping members meet all their financial needs. Along with helping members reach their goals, Blaze has created a work environment where associates can advance their personal career through promotion, transfers, and branch growth. Blaze is currently offering a bonus for DNA experience for $5,500 paid over a 2 year period, and $2,000 for Non-DNA experience paid over a 1 year period for all branch and member experience center positions.

Requirements

You have a minimum High School degree or GED (required)
You have a minimum of one year working in financial services
You have a minimum of one year customer service experience
You have a minimum of one year cash handling experience
Skill of selling, including the ability to identify member's needs to explain features and benefits of Blaze services and to close sales opportunities; able to advise and refer
Well organized, efficient, detail-oriented and able to work independently or on a team
Ability to proactively respond to members/staff to problem solve based on guidelines; written communications are based on templates but can be modified.
Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs. Weekly schedule includes Saturday hours.

Responsibilities

Execute financial transactions in a timely, accurate and professional manner to provide needed services and promote positive relationships.
Complete necessary computing and recording procedures to provide requested services (deposits, withdrawals, certificates, loan payments, etc.) and to maintain account records.
Research and resolve members questions and disputes (NSF and checkbook reconciling, corrects teller/ ACH/ ATM errors, etc.)
Balance cash drawer and completes record keeping daily to assure accuracy of all transactions and compliance with internal controls; assists in branch opening and closing procedures
Recommend and sell appropriate products and services to meet member’s financial needs and support Blaze’s growth objectives
Record the referrals for future reference and following contact, including correspondence and telephone referral
Initiate appropriate contact or follow up on all service and sales leads on a timely basis with outbound calls and or correspondence
Perform duties to support effective branch operations. Including inventory of office supplies; complete daily ATM and instant issue procedures, and balancing vault and card stock.
Execute the new account application process to extend needed financial services and expand credit union membership.
Interview prospective member, collect necessary credit reports and other necessary information
Analyze application for credit worthiness and fraud prevention; recommends approval or denial
Complete computing and documenting procedures to open new accounts or to refuse denied applications
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
Regular and predictable attendance
Perform other duties as assigned to support effective department operation