Sr Teller

Dime Bank•Ledyard, CT

About The Position

The primary purpose of this position is to provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank’s policies. In the absence of a Head Teller, may assume his/her responsibilities.

Requirements

Requires at least a high school diploma or its equivalent, one year of prior experience in a financial institution performing teller activities, and an adherence to the bank’s training policies and requirements.
Aptitude for mathematics
Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol
Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
Excellent customer service, including customer relationship building and product and services referral skills
Top-notch communication skills
Competent keyboard skills and familiarity with computers
Organizational skills, i.e., maintain an organized and efficient workspace
Initiative
Ability to work closely and harmoniously with others in a busy environment

Responsibilities

Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions
Resolves routine customer service concerns and/or notifies the appropriate authority to do so
Explains, promotes, refers, and/or sells products and services based on customers’ needs, i.e., travelers checks, money orders, cashier checks
Meets or exceeds defined sales, referrals, and service goals
In the absence of a Head Teller, may assume Head Teller responsibilities
Assists with supervision of the Teller line in conjunction with Head Teller
Mentors, acts as a guide, and learning resource for individuals in Teller I and Teller II positions
Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines
Processes transactions on the bank’s operating system(s)
Accurately and in a timely fashion balances currency, coin, and checks in cash drawer within specified time periods and at shift’s end (in strict accordance with bank’s guidelines)
Removes deposits from, and counts and balances cash in automated teller machines and night depository
Performs other assigned duties essential to the operation of the branch
Occasionally “fills in” for other branches at the request of management
May open new accounts
Completes end of day branch balancing and reports
Actively participates in community service and consistently represents Dime Bank in a professional manner.