Sr. Technician

Watermill Express LLC•Houston, TX

12d•Onsite

About The Position

The Senior Technician position is an experienced technician who performs hands-on diagnostics, troubleshooting, and repairs mechanical and technical issues with our water only and water-ice refill stations. Serves as a subject matter expert within the market to ensure operational company standards are met. This position works independently, requires advanced technical abilities, and must have a positive customer-oriented approach. Every Watermill Express employee is expected to perform his or her job in a professional manner to provide the best possible service to our customers. This includes following all policies, procedures, job duties and the company's pledge of conduct. The Pledge of Conduct includes conducting work honestly, fairly, and with integrity.

Requirements

Team player with positive attitude
Motivation to work independently
Attention to detail and task completion
Use and maintenance of hand tools
Capable of working required schedule
Clean motor vehicle record and current valid driver license
Ability to clearly communicate technical information
Basic mathematical skills
High school diploma or equivalent
Electrical, maintenance, repair, or similar education or equivalent experience preferred

Nice To Haves

Electrical, maintenance, repair, or similar experience preferred
Bilingual English/Spanish preferred

Responsibilities

Follow safety guidelines and act in safe manner.
Demonstrate and support the company's Pledge of Conduct.
Help ensure that every station has the optimum signage.
Keep all stations working to reduce customer calls.
Maintain a professional appearance (clean uniform and vehicle).
Keep a positive attitude when interacting with customers.
Lead initiatives to ensure that all assigned refill stations are maintained per inspection standards.
Ensure that all forms of charts and checklists are maintained and updated as required per maintenance level.
Repair water only and water-ice refill stations as needed.
Function as the subject matter expert in resolving high-level technical issues with water only and water-ice refill stations.
Provide technical guidance, training, feedback and follow up to market employees.
Exemplify technical leadership within the market.
Multi-task when responding to high-level technical issues.
May assist management with task priorities for an assigned group of co-workers.
Identify training opportunities to ensure Company standards are met.
Partner with management to develop action plans addressing learning and/or performance opportunities in the field.
Keep vehicle stocked with necessary inventory parts per company standards.
Properly maintain and care for company vehicle, inventory, and equipment.
Drive responsibly and always drive defensively when operating a company vehicle.
Other duties as assigned.