Engineer Sr, Technical Support

Carnival Corporation•Doral, FL

4d•Hybrid

About The Position

The Sr. Technical Support Engineer provides advanced technical expertise in the diagnosis, troubleshooting, and performance review of diesel engines and related auxiliary systems to improve reliability, system availability, and reduce out-of-service downtime. The role serves as a technical escalation point for shipboard teams during planned and unplanned maintenance, supports condition-based maintenance strategies, defines vendor work scopes and quality criteria, and leads assigned technical initiatives in partnership with Engine Asset leadership and Technical Operations.

Requirements

Bachelor’s degree in Marine Engineering, Mechanical Engineering, Naval Architecture, or a related technical discipline
5+ years experience supporting diesel engine maintenance, troubleshooting, or technical operations in a marine, cruise, offshore, shipyard, fleet, or comparable heavy equipment environment.
Strong written and verbal communication skills.
Ability to conduct statistical data analysis and interpret technical performance data.
proficient with Microsoft Office software and data analysis tools.
Strong knowledge of diesel engines and related auxiliary systems, including operating principles, maintenance requirements, performance indicators, troubleshooting methods, and failure modes.
Ability to diagnose complex technical issues using all data available.
Demonstrated ability to support condition based maintenance opportunities from planning through execution.
Strong communication and collaboration skills are required to work effectively with shipboard teams, shoreside technical stakeholders, vendors, managers, and directors while supporting vessel reliability, reduced downtime, safety, compliance, and cost effectiveness.
Strong attention to detail with the ability to produce accurate work, review information carefully, and follow established processes.

Nice To Haves

Marine engineering license, OEM diesel engine training, STCW certification, or other technical certification related to diesel engines, auxiliary systems, asset reliability, or condition based maintenance.

Responsibilities

Provides advanced technical support to the Manager, Diesel Engine, for planned and unplanned maintenance activities. Serve as a technical escalation point for diesel engine performance issues, SFOC system support, performance dashboard monitoring, and claims documentation.
Partners with the Director, Engine and Auxiliary Asset, to develop and standardize SOPs that support consistent asset lifecycle management practices, with a focus on diagnosis, troubleshooting, reliability, system availability, and reduced out-of-service downtime.
Partners with the Manager, Diesel Engine, and the Director, Engine and Auxiliary Asset, to apply advanced technical knowledge of diesel engines and auxiliary systems in identifying condition-based maintenance opportunities that improve safety, reliability, efficiency, and cost effectiveness across the fleet.
Develops technical work instructions and supports the deployment of planned maintenance software tools, ensuring procedures are clear, accurate, and aligned with operational maintenance requirements.
Defines detailed technical specifications for third-party vendor work, including scope of work, expected deliverables, and quality control criteria to verify completion against operational and technical standards.
Leads assigned technical projects, including feasibility assessment, planning, contractor selection, execution monitoring, expenditure tracking, and reporting, ensuring completion in compliance with Safety, Quality, and Environmental policies.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
Annual cash bonus program