Sr. Technical Support Engineer

Pinterest•San Francisco, CA

1d•$123,684 - $254,644•Remote

About The Position

The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love. As a Partner / Technical Support Engineer, you’ll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner solutions, helping hundreds of millions of people find ideas and inspiration. You will be the evangelist of Pinterest’s technology stack, both internationally and domestically.

Requirements

4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
Experience leading technical partner/client calls
Experience integrating external APIs at scale using SDK's or writing custom client code
Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
Bachelor’s degree in a relevant field, or equivalent experience

Responsibilities

Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
Become an expert in Pinterest’s business products and how to best deploy them and troubleshoot them
Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners
Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc.
Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
Define the tools, processes, and documentation frameworks the team operates within
Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work
Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops