Sr. Technical Support Analyst
About The Position
At CJ Schwan’s, we don’t just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together. As a Sr. Technical Support Analyst in Pasadena, TX (and perhaps Deer Park, TX), you will install, configure, and maintain the integrity of operating system workstations and servers to improve the reliability and performance of such systems. This important work assists hundreds of staff within our Asian foods plants in both locations.
Requirements
- 5+ years of relevant IT experience, including Technical Support Analyst experience.
- Expertise in Windows OS, Microsoft Office Suite, and scripting tools.
- Strong troubleshooting skills for hardware, operating systems, and networking.
- Ability to provide strong customer service including written and verbal communication.
- Solid understanding of network concepts and IT best practices.
- Proven ability to deliver effective, client-focused IT solutions.
Nice To Haves
- Associate’s degree or equivalent experience preferred but not required.
Responsibilities
- Manage and maintain desktop/laptop hardware, software, and standardized system images, including updates and patches.
- Lead Windows, Office, and client application deployments in partnership with engineering and development teams.
- Maintain SLAs for incident and service requests and ensure accurate inventory of all end user computing devices.
- Monitor system performance, strengthen endpoint security, and respond to critical cybersecurity events.
- Collaborate with vendors and contractors to ensure service quality and technology alignment.
- Research, recommend, and integrate new technologies to enhance system reliability and operational efficiency.
- Provide technical guidance and mentorship to junior support staff.
Benefits
- Eligibility for a 5% annual incentive bonus based on organizational performance.
- Comprehensive health benefits.
- Time off programs.
- Retirement and financial offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
