Sr Technical Specialist General Liability

Travelers•Melville, NY

1d•$94,400 - $155,800

About The Position

The Sr Technical Specialist, Specialty Liability manages complex, higher-severity injury and property damage claims and litigation from first notice of loss through resolution. The role includes customer contact, coverage determination, liability and damage evaluation, timely reserve setting, and accurate payments within the appropriate authority and oversight. The specialist applies advanced claims management, investigation, coverage evaluation, and settlement negotiation expertise to support timely and fair claim resolutions, including matters with significant litigation and extended timelines. The role also includes mentoring and coaching Claim Professionals on higher-severity claims. The position may require overnight travel to attend mediations, trials, or arbitration. The employee must acquire and maintain relevant insurance licenses in accordance with state and Travelers requirements within three months of starting.

Requirements

High school diploma or GED.
At least three years of bodily injury liability, property damage liability, or comparable claim-related experience.
The posting identifies four years of bodily injury claim and litigation experience as an ideal qualification.
Active adjuster license where required by state law; relevant insurance license(s) must be acquired and maintained as required within three months of starting.
Ability to use claims management systems, Microsoft Office, and enterprise technology systems and platforms.
Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
Strong customer service skills, including proactively managing customer expectations, resolving escalated issues, and maintaining trust through complex claims.
Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
Advanced conflict-resolution and negotiation skills, including managing disputed high-value claims, negotiating settlements, and coordinating with legal counsel.
Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
Ability to interpret, apply, and clearly explain complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Nice To Haves

Bachelor’s degree.
Four years of bodily injury claim and litigation experience.
Active adjuster license, where required by state law.
Advanced skills with Microsoft Office and enterprise technology systems and platforms.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution, within the assigned authority.
Handle complex personal and/or business insurance liability claims, typically involving coverage disputes and contractual indemnity issues.
Contact relevant parties and investigate claims to determine coverage, evaluate liability exposure and damages, and establish appropriate reserves in accordance with policy terms and management guidance.
Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Develop and execute advanced claim-resolution strategies and coordinate internal and external resources for comprehensive investigations and evaluations.
Partner with Counsel to develop, direct, and execute litigation management strategies.
Manage multiparty negotiations to achieve optimal claim resolutions within delegated authority limits.
Maintain accurate claim activity records in claim management systems.
Identify opportunities to improve or enhance current best practices and offer creative solutions.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, including AI-related tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers requirements.
Travel as needed, potentially including overnight stays, to attend mediations, trials, arbitration, and similar proceedings.
Perform other duties as assigned.
Mentor and coach Claim Professionals, including providing higher-severity claims mentoring.

Benefits

Sign-on bonus.
Health insurance coverage for employees and eligible family members from the first day of employment.
Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program contributions to an employee’s 401(k) account when the employee makes student loan payments.
Pension Plan funded 100% by Travelers.
At least 20 days of annual paid time off.
Nine paid company holidays.
Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
Access to free professional counseling, health coaching, and other mental health resources.
Matching Gift and Volunteer Rewards program.