Sr Technical Project Manager

Lumen Technologies•,

6d•$84,629 - $124,122•Remote

About The Position

The Senior Technical Project Manager within the GCO Front Door is responsible for leading end‑to‑end presales program execution, governance, and cross‑functional coordination for Hyperscaler deals entering CN Operations. This role ensures that opportunities flowing through the Front Door are executed with discipline, visibility, and alignment across Sales, CN Operations, & Delivery. The Sr Technical Project Manager drives structured multi‑workstream engagement, manages presales risks and dependencies, and ensures that customer commitments are achievable, governed, and operationally executable prior to deal signature. The role serves as a critical connection point between strategy and execution, protecting delivery outcomes while enabling Sales velocity.

Requirements

Typically with 6+ years of experience. Bachelor's Degree. 4+ with a Master's Degree
Experience leading complex, cross‑functional programs in operational or presales environments
Demonstrated success managing multiple concurrent initiatives with competing priorities and high stakeholder visibility
Background working closely with Sales, Operations, Finance, Legal, and Delivery teams
Familiarity with governance frameworks, intake models, or enterprise operating models is a plus
Strong program and project management discipline, with the ability to drive structure in ambiguous environments
Excellent risk, issue, and dependency management skills, with a bias toward proactive mitigation
Ability to translate complex information into clear, executive‑ready insights

Nice To Haves

High level of comfort influencing without authority and navigating matrixed organizations
Clear, confident communicator with the ability to engage both working teams and leaders
Skilled facilitator of cross‑functional discussions, deal reviews, and decision forums
Comfortably challenging assumptions and surfacing risks constructively

Responsibilities

Own the overall presales program lifecycle for assigned Front Door opportunities, from intake through approval and readiness to execute.
Lead structured deal reviews, working sessions, and leadership checkpoints to align scope, timelines, resourcing, and delivery approach.
Coordinate across multiple workstreams (delivery, engineering, finance, contract, product, field operations) to ensure cohesive execution.
Drive Front Door governance standards to ensure disciplined intake, review, escalation, and decision‑making.
Identify execution risks, delivery constraints, resourcing gaps, or dependency conflicts early and proactively manage mitigation plans.
Escalate issues appropriately with clear options, impacts, and recommendations for leadership decision‑making.
Ensure alignment with CN Project Controls for customer commitments, delivery capabilities, and operational capacity.
Partner closely with Sales to support deal progression while maintaining delivery integrity and realistic commitments.
Collaborate with Operations to align financial assumptions, contract terms, and delivery models.
Serve as a trusted operational advisor to internal partners, providing clarity, structure, and execution confidence.
Facilitate communication across the CN Presale Team to ensure transparency and shared understanding of program status and risks.
Contribute to the continuous evolution of the Front Door operating model as deal volume and complexity scale.
Standardize presales program management artifacts, workflows, and governance practices.
Identify opportunities to reduce friction, eliminate duplicate handoffs, and improve cycle time without compromising quality.
Support reporting, dashboards, and leadership visibility into pipeline, capacity, and execution readiness.