Sr. Technical Project Manager, Healthcare

Pointr • Boston, MA

8d • $150,000 - $165,000 • Hybrid

About The Position

Pointr is a leader in Indoor Mapping, Location, and Analytics, seeking a Sr. Technical Project Manager for its rapidly growing healthcare vertical. This role involves end-to-end delivery ownership for healthcare projects and programs, including large, multi-site initiatives, and serving as the strategic lead for the vertical. The Sr. TPM will prioritize projects, standardize delivery processes, and manage resource allocation. This is a player-coach role, requiring both direct project management and leadership of other TPMs who rotate onto healthcare projects. The ideal candidate is a strong communicator with technical knowledge, problem-solving skills, and experience in a fast-paced environment, leveraging cutting-edge technology to drive client success.

Requirements

• 10+ years of IT project management or technical consultancy experience in a hardware or software company
• 5+ years leading programs supporting multiple client implementations simultaneously, successfully, at speed.
• 3+ years experience working in the health care industry with hands-on exposure to health IT, EHR integration (Epic in particular), RTLS, hospital facilities operations, patient experience initiatives, or hospital network teams.
• Demonstrated ability to move in a fast-paced environment, learning on the job while juggling multiple deliveries.
• Experience leading the delivery and support phases of the customer lifecycle.
• A self-starter by nature with applied knowledge of agile software development processes and a strong interest in learning about indoor location technology
• High-performer with an exceptional record of getting things done in a fast-paced, analytical environment
• Strong interpersonal skills, with the ability to solve problems and foster relationships with technical and commercial stakeholders
• Process-oriented with an eye for detail and improvements
• Experience managing or mentoring other project or program managers in a matrixed or player-coach capacity.
• Experience delivering large-scale, multi-site, or multi-customer programs.

Nice To Haves

• BS or MS degree in a relevant technology or management field (Computer Science is a plus)
• Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)
• Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred

Responsibilities

• Oversee program focused on delivery of all projects for the healthcare vertical, managing and reviewing project needs, client value, and determining priority across all projects.
• Standardize delivery processes for the healthcare vertical.
• Work closely with account owners and delivery team leads to track resource availability and effectiveness.
• Track and report on resource utilization and limitations, escalating for resolution.
• Own requirements gathering, project planning, implementation, and deployment support for global clients and partners.
• Ensure timely, efficient delivery and high levels of customer satisfaction.
• Work with clients and delivery team members to rapidly and accurately deliver Pointr products and services.
• Review and identify Delivery Organization process improvements focusing on shortening the effort and duration of delivery activities.
• Work with clients to identify and resolve mapping and wayfinding issues, coordinating with technical teams.
• Develop a broad understanding of Pointr products to provide direct support and problem resolution for map, wayfinding, and integration solutions.
• Proactively partner with commercial and technical stakeholders, educating them on Pointr’s solutions and deployment process.
• Collaborate with developers, designers, and deployment managers to integrate Pointr’s technology with client applications.
• Investigate and diagnose hardware and software challenges with delivery teams to ensure solution quality and sustainability.
• Facilitate client status meetings to manage the scope and schedule of multiple, concurrent deployments.
• Learn and master Pointr’s product suite to understand client use cases and supplement the product roadmap.
• Engage in proactive and timely communication with clients.
• Set priority across all healthcare vertical projects based on project needs, client value, and delivery capacity.
• Coordinate and support other TPMs rotating onto healthcare projects.
• Standardize delivery processes across the healthcare vertical.
• Track and report on resource utilization and limitations across the portfolio, escalating for resolution.
• Partner with hospital IT, network, and facilities teams.
• Support EHR integration work (Epic in particular), RTLS, and patient experience initiatives.
• Build and maintain relationships with client-side executives across the healthcare portfolio.

Benefits

• Supportive, kind (no-ego), and smart team
• Hybrid work (2 days being in the office is required)
• International environment and inclusive culture
• Competitive base salary and attractive stock options
• Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations
• Private health care (75%)
• Dental
• Company-sponsored parental leave
• 18 days PTO, plus sick time + 12 holidays per year
• 401(k) retirement scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Senior