Sr. Technical Program Manager , Amazon Customer Service

Amazon • Seattle, WA

4d • Onsite

About The Position

Amazon Customer Service (CS) is looking for a Sr. Technical Program Manager (TPM) to own the scoping, planning, and execution for challenging and high-impact projects within the Customer Experience Product (CXP) department. This role is highly visible across the CS organization, requiring partnership with and influence over multiple engineering teams both within and outside of CS to deliver complex, cross-functional projects. The ideal candidate will have a strong technical program management background and demonstrated experience leading medium to large projects.

Requirements

• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

• Anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs versus technical constraints.
• Demonstrate excellent leadership skills, strong technical expertise, and hands-on project management capabilities.
• Solve complex technical problems and design robust, scalable solutions.
• Hire and lead teams of software development engineers to design and deploy solutions in an agile manner.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed