Sr. Technical Program Manager, LEO Customer Terminals Fleet Management & Networking

Amazon • Redmond, WA

23h • Onsite

About The Position

The LEO team is looking for a Sr. Technical Program Manager with experience in wireless/satellite communications, networking systems, project management, and program management. The role will interface with cross-functional engineering and program/product management teams with primary focus on delivering Customer Terminal Fleet Management systems, including LEO Terminal Operations, CT L3 networking Control & Data Plane software. Join us and make a difference to people around the world.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience in wireless/satellite communications
• Experience in networking systems

Responsibilities

• Lead development and delivery of LEO Terminal Fleet Management & Networking charter, consolidating fleet observability, configuration management, health monitoring, and remote operations for millions of Customer Terminals globally.
• Manage CT L3 Core networking stack development including Control Plane and Data Plane implementations, Traffic Shaping, QoS mechanisms, and high-performance packet processing architecture.
• Drive engineering execution, make technical trade-offs, track cross-functional dependencies between networking software, satellite payload systems, and ground infrastructure, and define KPIs including mean time to detection, configuration drift incidents, fleet availability, and remote operation success rates while ensuring development meets schedule, cost, and quality requirements.
• Build and scale LEO's Customer Terminal Fleet Management and networking programs.
• Create and work the complex multi-subsystem program plan for the development, test and delivery of fleet operations systems, CT L3 networking stack, and their integration with LEO's satellite constellation and ground systems for delivering an end-to-end network solution with exceptional quality of experience for our customers.
• Deliver systems that provide real-time visibility, proactive monitoring, and remote management capabilities across millions of deployed Customer Terminals.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed