Sr. Technical Program Manager - CX AI solutions, AWS UX Design Team

Amazon • East Palo Alto, CA

21d • Onsite

About The Position

Join our UX Design organization within AWS Platform Operations & Tooling, where we're building the future of customer experience through AI-powered solutions. Our team operates across four strategic pillars: AWS Service Design (Governance & Ops), Tooling/Onboarding & Sales Enablement, CX AI Solutions, and Organizational Operations. This role specifically supports our CX AI Solutions pillar, driving innovation at the intersection of user experience and artificial intelligence.

Requirements

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

• Own end-to-end program management for CX AI solution initiatives, from concept through launch and iteration
• Define program scope, goals, deliverables, and success metrics in collaboration with UX leadership and stakeholders
• Develop and maintain detailed project plans, timelines, and resource allocation across multiple concurrent initiatives
• Drive alignment across UX design, engineering, product management, data science, and business stakeholders
• Identify and mitigate risks, remove blockers, and escalate critical issues with appropriate urgency
• Contribute to strategic planning for the CX AI Solutions roadmap, identifying opportunities and trade-offs
• Support proof-of-concept development and validation for new CX AI capabilities
• Drive cross-functional planning, leading discovery and prioritization by closely partnering with product managers and engineering leads to develop program plans that include roadmaps, dependency identifications, and resourcing plans
• Ascertain the true requirements underlying feature requests; recommend alternative technical approaches and lead engineering efforts to meet challenging timelines
• Communicate clearly and effectively to executive management on plans, status, and critical issues
• Partner as a technical liaison between UX, product and engineering teams

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed