Sr. Technical Program Manager- Cloud Platform
About The Position
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve. How You’ll help us connect the world: RUCKUS Networks a CommScope BU is looking for a seasoned Senior Technical Program Manager to lead our global operations team in delivering world-class infrastructure performance and reliability. This high-impact leadership role is responsible for driving operational excellence, fostering cross-functional collaboration, and implementing scalable project management practices to support our enterprise customers. As a key member of the engineering leadership team, you will play a critical role in ensuring 24/7 operational stability across our infrastructure, while continuously improving processes, systems, and team capabilities to meet the evolving needs of our business.
Requirements
- 8+ years in technical operations with 4+ years leading Technical Operations, SRE, or infrastructure teams
- Proven track record of team development with experience mentoring engineers and building high-performing teams
- Strong project management skills with experience using Agile/Kanban methodologies and JIRA
- Excellent communication abilities with experience presenting to executive stakeholders and cross-functional teams
- Deep SRE experience including incident management, monitoring, and reliability engineering
- Infrastructure automation expertise with Terraform, Kubernetes, Docker, and CI/CD pipelines
- Cloud platform proficiency in GCP/AWS including networking, security, and cost management
- Monitoring and observability experience with Prometheus, Grafana, APM tools, and log aggregation
- 24/7 operations experience including on-call management, escalation procedures, and global team coordination
- Change management and compliance experience with SOC2, security reviews, and audit processes
- Network and systems administration background with Linux, networking protocols, and security practices
Nice To Haves
- Certifications in cloud platforms (GCP Professional, AWS Solutions Architect) or SRE practices
- Enterprise networking experience with networking, wireless infrastructure, IoT devices, or telecommunications
- Security and compliance expertise with vulnerability management and regulatory frameworks
- Academic background in Computer Science, Engineering, or related technical field
- Multi-region operations experience managing teams across different time zones and cultures.
Responsibilities
- Lead and mentor Technical Operations engineers across multiple time zones
- Build collaborative team culture that promotes knowledge sharing, innovation, and operational excellence
- Establish clear performance expectations and provide regular coaching to develop technical and leadership skills
- Foster cross-functional partnerships with Product, Security, and Development teams
- Own 24/7 operational stability including incident response, escalation procedures, and post-incident reviews
- Drive comprehensive incident management including alert management, outage response, and root cause analysis (RCA/CAR)
- Implement and maintain SRE practices including SLOs, error budgets, and reliability engineering principles
- Establish robust monitoring and alerting using APM tools, diagnostic dashboards, and early detection systems
- Lead technical project delivery with clear timelines, resource allocation, and stakeholder communication
- Implement structured project management methodologies to provide visibility to senior leadership
- Drive automation initiatives including runbook automation, deployment automation, and infrastructure as code
- Coordinate change management processes and ensure proper documentation and training
- Manage infrastructure automation using Terraform, Kubernetes, and cloud platforms (GCP/AWS)
- Develop operational roadmaps aligned with business objectives and technical strategy
- Provide executive reporting on operational metrics, project status, and team performance
- Collaborate with product teams on deployment management and release coordination
- Drive cost optimization initiatives and resource planning
Benefits
- medical, dental, and vision plans
- life and accidental death insurance
- a 401(k) plan
- participation in the Company’s Incentive Plan
- eleven paid holidays in a full calendar year
- two weeks of paid vacation (prorated based on start date)
- other leave options
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What This Job Offers
Job Type
Full-time
Career Level
Senior
