Sr. Technical Program Manager, AMX Employee Listening

Amazon•Seattle, WA

About The Position

Use your expert technical skills and experience to deliver state of the art employee listening technology! We're creating an employee listening system that helps build a workplace where Amazonians can invent and deliver on behalf of customers. Our products and services are used by ~2.4 million employees every day and enable Amazon to collect employee sentiment on topics like Job Satisfaction, Career Growth, Day 1 Culture and more. We generate data, metrics, and insights in the right places to drive high quality, high velocity, high impact decisions. Our team combines the culture of a startup, the innovation and creativity of an R&D lab, and technical challenges at the scale of Amazon. We expect TPMs, engineers, and management alike to take a high-level of ownership for the product vision, technical architecture, and project delivery. Successful candidates will be high-bandwidth leaders who can cut through the noise, simplify relentlessly, deliver results, and help build great teams around themselves. The AMX Employee Listening organization serves as Amazon's central hub for employee intelligence, providing tools and systems that collect, analyze, and deliver employee feedback and insights across the entire company. We gather intelligence through both active channels (where employees directly share feedback) and ambient channels (which capture how employees experience work through their digital activities and interactions). This comprehensive approach enables Amazon to understand and improve the workplace through data-driven decision making, supporting our goal to be Earth's Best Employer. Our ecosystem reaches nearly 2.4 million Amazon employees and affiliates daily. Active listening tools like Connections, MyVoice, and Amazon Surveys collect direct feedback, while ambient listening channels analyze workplace activity, digital communication, productivity, and physical presence data. These diverse data sources are integrated and shared with scientists, HRBPs, managers, leaders, business intelligence engineers, program managers, and other product teams through APIs, empowering them to make informed decisions that enhance the employee experience.

Requirements

7+ years of working directly with engineering teams experience
5+ years of technical product or program management experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

Work closely with technical leaders and product managers to compose and influence the product vision, roadmap, org goals, planning, and backlog prioritization.
Lead high-visibility, cross-team initiatives including scoping, requirements gathering, technical design, implementation, and launch phases. This includes evaluating and recommending technical solutions to meet customer requirements, ensuring long-term scalability, and meeting project timelines.
Identify system and process deficiencies and lead the charge to drive meaningful change. This includes writing effective narratives and presenting them to Directors and VPs.
Engage with other HR teams to proactively identify integration points within talent management systems.
Be a technical problem solver on the team, identifying innovative solutions to prevent deadlocks and resolving issues and constraints through consensus and sound judgment.
Help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood/documented, ineffective cross-team collaboration, inadequate system design, insufficient testing/gaps in QA, etc.)
Demonstrate strong program management, organizational, and leadership skills to facilitate effective, collaborative project meetings.
Collaborate with some of the best engineers in the industry.
Contribute to delivering highly available, performant, and secure software at Amazon scale.
Meet with Product, Science and Tech leadership to identify areas to improve and grow employee listening at Amazon.
Build and run org-wide mechanisms.
Attend and influence design discussions.
Drive quarterly and yearly organization planning.
Lead delivery of x-team and x-org initiatives.

Benefits

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .
This position will remain posted until filled.
Applicants should apply via our internal or external career site.