Sr. Technical Optical Support Engineer
Nokia•Dallas, TX
•$88,000 - $163,000
About The Position
The Sr. Technical Optical Support Engineer role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.
Requirements
- Expertise in complex troubleshooting.
- System-level expertise.
- Ability to escalate customer issues and drive resolutions.
Responsibilities
- Provide 24/7 support to customers.
- Perform complex troubleshooting.
- Offer advanced solutions and system-level expertise.
- Act as a liaison between customers and the R&D team.
- Escalate customer issues and drive resolutions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
