Sr. Technical (IT) Consultant

SoftPro•Raleigh, NC

17h•Hybrid

About The Position

SoftPro is seeking a Senior Technical (IT) Consultant in our Raleigh, NC office (hybrid) or remote. This is a hands-on technical position and will require firsthand experience recommending and supporting information technologies that will be leveraged by SoftPro’s customers. Technologies, such as (Azure, AWS, Windows and networking) and the associated best practices for these technologies. This position will regularly interface with customer senior management and technical resources. The ideal candidate has worked in a wide variety of technology environments that will allow them to accurately assess customer environments and guide SoftPro teams to provide exceptional service to SoftPro customers.

Requirements

Microsoft certification or equivalent - MCSA (Windows or SQL and certifications)
6+ years of senior level supporting and troubleshooting the following technologies: Windows Server 2019 and later
Desktop operating systems (Windows 11)
Active Directory (Group policies, users/groups, DNS, etc)
Troubleshooting & correcting client server network connectivity issues and performance
Microsoft SQL Server 2019 and later
Installing, configuring and supporting Microsoft Azure
Various networking components (switching & routing)
Backup software and processes
VMware and virtualization technologies
Citrix Presentation Server and/or Microsoft RDS
Remote support tools (Beyond Trust Teams, etc.)
PowerShell scripting
Office 2016 and later
Great attitude and comfortable working in a dynamic and fast-paced team environment
Excellent verbal and written communication
Ability to consistently and thoroughly follow processes
Strong problem solving, analytic and testing skills
High attention to detail
Time-management

Nice To Haves

Responsibilities

Lead technical discussions during presales and onboarding - define infrastructure requirements, recommend architectures, and guide deployment strategies.
Validate customer environments (on-prem or virtual) against application requirements, best practices, and vendor standards.
Troubleshoot and resolve performance and application issues in collaboration with internal teams and customers.
Plan and execute software deployments, upgrades, and complex migration events.
Document all engagements, resolutions, and feedback in Dynamics CRM and Azure DevOps.
Support internal teams by maintaining pre-production environments and customer-facing test labs (virtual environments).
Stay current on technologies used across customer environments and SoftPro solutions.
Create, maintain technical documentation on installation procedures.
Provide high-quality customer service across all interactions.
Travel occasionally to customer sites to ensure optimal performance and outcomes.