Sr. Technical Architect, Amazon Quick Customer Success Team (Q-CST)

Amazon • Seattle, WA

2d • Remote

About The Position

The Amazon Quick Customer Success Team is driving enterprise-scale adoption of Amazon Quick (Amazon's AI-powered assistant) globally. As our portfolio grows in active customer engagements, we need a Sr. Technical Architect to own three critical capability pillars: (1) standardized technical architecture across teams, (2) a systematic bridge between field delivery and the Quick product/service organization, and (3) the technical framework underlying our "Live in 45" methodology to ensure consistency and scalability. In this role, you will define and maintain Reference Architectures covering infrastructure patterns, identity and access architecture, data connectivity blueprints, governance baselines, and success metrics instrumentation. You will build sprint readiness assessments that validate data readiness, security/compliance posture, product capability fit, and change management capacity before every function sprint. You will also drive architecture quality across all Geo teams through review cadences, reusable pattern libraries, and post-sprint retrospective frameworks. Beyond technical standards, you will serve as the structured bridge between field reality and the Quick product and service organization — translating customer engagement blockers into prioritized, quantified product requirements, mapping product releases to customer impact, and coordinating proactive service team engineering requests. You will also develop the technical underpinning for workforce transformation including workload pattern libraries, phase transition criteria, sprint economics models, success metrics dashboards, and competitive positioning frameworks.

Requirements

• 7+ years of technical specialist, design and architecture experience
• 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience
• 7+ years of consulting, design and implementation of serverless distributed solutions experience
• 5+ years of software development with object oriented language experience
• 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
• 7+ years of external or internal customer facing, complex and large scale project management experience
• 5+ years of cloud architecture and solution implementation experience
• Bachelor's degree, or 7+ years of professional or military experience

Nice To Haves

• degree in advanced technology, or AWS Professional level certification
• Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
• Knowledge of security and compliance standards including HIPAA and GDPR
• Experience in performance optimization and cost management for cloud environments
• Experience communicating technical concepts to diverse audiences in pre-sales environments

Responsibilities

• Define and maintain Sprint 0 Reference Architectures standardizing infrastructure patterns, identity and access architecture, data connectivity blueprints, governance baselines, and success metrics instrumentation across all Geo teams globally
• Build and execute Sprint Readiness Assessments that validate data readiness, security/compliance posture, product capability fit, and change management capacity before every function sprint
• Drive technical quality across Geo teams through architecture review cadences, reusable pattern libraries extracted from successful engagements, and post-sprint retrospective frameworks
• Own the cross-product blocker dashboard mapping active engagement blockers to specific product features, quantifying revenue impact, and tracking resolution status
• Translate product releases into per-customer impact briefs, align sprint planning to product roadmaps, and coordinate product beta/preview programs with strategic customer engagements
• Build and maintain workload pattern libraries, phase transition criteria, sprint economics models, and success metrics dashboards for the "Live in 45" workforce transformation methodology
• Develop competitive positioning frameworks including feature comparison matrices, migration path documentation, and TCO/ROI models

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree