Sr. Technical Analyst
About The Position
The Sr. Technical Analyst will handle on-site management of Care Communications Solutions as outlined below. This position will work closely with the assigned hospital and Baxter teams to ensure high-level service to our users. This is a fully on-site role in Palo Alto, CA. At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.
Requirements
- Bachelor’s degree and/or 3+ years of equivalent combination of education and applicable work experience in Healthcare or IT within a customer-facing role
- Must demonstrate excellent interpersonal and verbal skills, and be able to work effectively with front line nursing, physicians, and point of care support services staff
- Must have experience supporting and resolving computer hardware and software issues, preferably with healthcare point-of-care solutions
- Must be self-driven, proactive, and have the ability to work both independently and collaboratively within a team setting
- Ability to lift 25-30 lbs
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Nice To Haves
- General knowledge of wireless communication systems, integrations and protocols is a plus
Responsibilities
- Develop an understanding of the Baxter Care Communications solution including technical architecture and product offerings
- Build strong, long-lasting end-user relationships, which are referenceable
- Drive adoption, increase satisfaction, ensure retention and renewal of software and service for the assigned hospital
- Assist other Baxter departments and resources with all aspects of groups deployment, including communication, coordination, and provisioning
- Provide on-site customer support and assist with technical issue resolution
- Communicate and collaborate with stakeholder groups to address customer needs, requirements, concerns, and issues
- Become knowledgeable of the Web Admin portal and be able to maintain and edit the directory as agreed upon by the assigned hospital
- Assist with technical planning, device provisioning, validation and deployment
- Provide on-site support during upgrades and complete appropriate testing and validation of new feature sets
- Track and trend issues to institute process improvements where possible, to reduce customer concerns
- Deliver training for new employee orientations, provide continuous education and available reference materials to staff as needed
- Create and deliver customer presentations as needed
- Navigate and organize data analytics as required
- Primary responsibilities will require on-site support for assigned customer locations.
- Occasional travel may be required to assist in other Baxter-related projects and training opportunities (Approximately 5%). During the initial training / onboarding period, additional travel may be required.
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
