Sr. Technical Account Manager
About The Position
As a Technical Account Manager, you will own the overall relationship with SentinelOne's large-scale enterprise clients, lead complex implementation and onboarding projects, and deliver professional account management services that drive continued value and renewal. You will independently evaluate customer environments and architectures—including business needs, infrastructure, security, and compliance requirements—to deliver appropriate design and integration solutions. You will partner closely with Product, Engineering, Support, Sales, and leadership to advocate for customer needs, resolve technical and business issues, and identify growth opportunities. The role calls for a fast learner and natural problem solver who can thrive in a fluctuating workload and a globally dispersed, cross-cultural team environment.
Requirements
- At least 3 years of experience in field engineering, such as senior support engineer (tier 3–4), Technical Account Manager, or Pre-Sales.
- Strong application and/or endpoint security background.
- Experience supporting Windows, Mac, and Linux operating systems.
- Required experience delivering training.
- Experience with enterprise customers.
- Scripting experience, including at minimum working knowledge of Python, PHP, and Unix shell scripts.
- Customer-oriented, professional, articulate problem solver with excellent written communication skills.
Nice To Haves
- Experience with host-based (endpoint agent) security solutions preferred.
- Mobile platform experience is a plus.
- MongoDB experience preferred; prior database experience involving queries and basic programming is acceptable.
Responsibilities
- Own relationships with assigned large-scale clients, building continued value growth and customer loyalty toward SentinelOne solutions.
- Lead complex implementation and onboarding projects for SentinelOne products and services.
- Deliver professional and technical account management services, including proactive communication, strategic advisory, technical project management, service reviews, escalation management, and training.
- Independently evaluate customer environments and architectures and deliver appropriate design and integration solutions while maintaining high customer satisfaction.
- Collaborate with Product, Engineering, Support, Sales, and upper management to advocate for customer needs, resolve technical and business issues, define feature requests, and collect customer feedback.
- Identify and develop upsell opportunities.
- Maintain an in-depth understanding of company technology, products, and services.
- Create best-practice guides and video tutorials to contribute to the knowledge base.
Benefits
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
- Competitive leave benefits
- Gender-neutral parental leave
- Private medical, dental, and vision insurance
- Global home office allowance
- Internet or mobile phone allowance
- Hybrid work model with flexible hours
- Wellness programs
- In-office lunch program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
