Sr Technical Account Manager, Enterprise

Axon•Atlanta, GA

8d•Hybrid

About The Position

The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. As the main point of contact for your customers, you will be looked upon to provide best practices and technical expertise to help your stakeholders achieve their operational goals using Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into your customer’s needs and challenges, helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customer more efficient and more confident within their daily workflows.

Requirements

Bachelor’s Degree or equivalent work experience
7+ years of experience working with Major City or Enterprise-level customers
Proven track record of successfully managing customer relationships and technical projects
Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
Unmatched analytical, strategic and creative problem-solving skills
Excellent interpersonal skills with strong written and verbal communication
Detail oriented with excellent organizational and time management skills
Demonstrated ability to deal with change and excel in high-stress situations

Nice To Haves

JIRA, and Microsoft Dynamics knowledge
Knowledge of CCTV, VMS, and IP cameras
Experience working closely with a sales and support team
Experience working and supporting law enforcement or other governmental agencies
Experience in networking and telecommunications

Responsibilities

Achieve mastery of all Axon technologies / products, specifically Fusus, body cameras and Draft One
Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations with VP-level audiences within your account
Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
Manage customer expectations, keeping customers satisfied and expectations realistic
Provide up to tier-2 technical support
Provide overall project management of the core deployment plan engaging with 3rd party integrators and the client
Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
Develop relationships with key partners across Axon to solve problems and successfully deploy the Axon products
Where possible, improve or develop technical documentation to ease understanding and usage of our products and services
Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
Maintain customer confidence, especially in high-pressure situations