About The Position
This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows. You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where the CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions, and the TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams.
Requirements
- Advanced/fluent English skills – Excellent written and verbal communication skills
- Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
- Experience with test automation frameworks, APIs, and CI/CD pipelines
- Solid understanding of the software development lifecycle (SDLC)
- Proven ability to debug, troubleshoot, and solve complex technical problems
- Strong communication skills and comfort working directly with senior engineers and technical leaders
Nice To Haves
- 5+ years of experience in QA Test automation or DevOps
- Experience in test automation (functional, regression, UI testing)
- Familiarity with Playwright, Selenium, Cypress, or similar frameworks
- Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)
- Background in Quality Engineering, Software Development, or DevOps
- Experience supporting customers across different maturity levels and organizational complexity
Responsibilities
- Own the technical onboarding experience for new customers
- Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines
- Guide customers through initial use cases that align with their success criteria
- Ensure customers reach meaningful value quickly and confidently
- Drive sustained adoption across teams, projects, and workflows
- Help customers expand test coverage, standardize best practices, and scale usage over time
- Provide expert guidance on test automation strategy, visual testing, and quality maturity
- Identify adoption gaps and proactively recommend technical improvements
- Serve as the primary technical point of contact for assigned accounts
- Troubleshoot and resolve complex technical challenges in coordination with Support team
- Conduct technical health checks, architecture reviews, and optimization sessions
- Lead root cause analysis for escalations and recurring issues
- Proactively identify technical risks that could impact adoption, satisfaction, or renewal
- Partner with CSMs to support renewals and expansions with strong technical validation
- Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering
- Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
- Contribute to onboarding playbooks, best practices, and enablement materials
- Help improve internal processes that scale technical customer success
Benefits
- Placed in a product-based company, with the same treatment as their full-time employees.
- Full back-office support, from career guidance to HR and concierge services.
- Remote-first policy
- MacBook provided
- Access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours
- Free English lessons with a native English speaker
- Candidate Referral bonus
- Access to cool Florianópolis headquarters with weekly quick massages & tasty snacks, soft drinks, and games
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
