Sr. Tech Lead - Infrastructure Services S 4D

BrightClaim • Washington, DC

8d • Remote

About The Position

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Requirements

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering
• Certified Information Systems Security Professional (CISSP)
• Cisco Certified Network Associate (CCNA)
• Project Management Professional (PMP)
• Agile Methodology
• Applications Support
• Backup Management
• Change Management
• Client Relations
• Cloud Applications
• Collaboration Tools
• Database Administration
• Database Maintenance
• Database Management
• Database Monitoring
• Design Thinking
• Enterprise Resource Planning (ERP)
• Executive Presence
• Inclusion
• Modernizing Operations
• Oracle Exadata Database Machine
• Oracle Solaris
• OS management
• People Leadership
• Personal Effectiveness
• Risk Management
• Security Operations Management
• Server Infrastructure
• English (Required)
• Proficient - C2

Responsibilities

• Lead and manage the IT operations team
• Oversee IT infrastructure, systems, and applications to ensure optimal performance and availability
• Develop and implement IT policies and procedures to improve operational efficiency
• Collaborate with cross-functional teams to support IT projects and initiatives
• Monitor and analyze system performance metrics to identify and address issues proactively
• Provide technical guidance and support to team members on complex IT issues
• Conduct regular assessments and audits of IT systems to ensure compliance with security and regulatory standards
• Stay updated on emerging technologies and trends to recommend innovative solutions for continuous improvement.

Benefits

• The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior