Paymentus-posted 1 day ago
Full-time • Mid Level
Charlotte, NC
1,001-5,000 employees

We are seeking a Senior Technical Implementation Manager who will serve as a customer-facing technical resource, ensuring seamless implementation and integration of our solutions. You will play a pivotal role in guiding clients through the onboarding process, resolving technical challenges, and optimizing product configurations. As a key technical expert, you will collaborate cross-functionally to deliver high-complexity projects, troubleshoot production issues, and contribute to continuous product improvements. This role requires adaptability, problem-solving skills, and a strong technical background in programming, APIs, and databases. If you are a technical expert who thrives in a customer-facing, solution-oriented role, we’d love to hear from you! Apply now to be a part of our dynamic team.

  • Act as the primary technical point of contact for clients during implementation.
  • Guide customers through product configuration and data integration.
  • Collaborate with clients' technical teams to streamline API and SFTP integrations.
  • Address and resolve technical questions and challenges throughout the implementation process.
  • Develop a deep understanding of the product and its technical configurations.
  • Implement and support high-complexity projects, ensuring successful deployment.
  • Actively contribute to troubleshooting and resolving production issues.
  • Work alongside Solution Architects and Project Managers to deliver the best-fit solutions for clients.
  • Engage with internal teams to overcome implementation roadblocks.
  • 5-7 years of relevant work experience in financial services and/or payments industry
  • Proficiency in at least two of the following programming languages: C, C++, C#, Node.js, Java, Python, PHP
  • Experience with Single Sign-On (SSO) protocols (JWT, SAML).
  • Strong understanding of APIs (REST, SOAP) and data integration.
  • Hands-on experience with SQL and relational databases.
  • Familiarity with SFTP for secure file transfers.
  • Excellent problem-solving skills and the ability to work independently.
  • Strong communication skills to interact with both technical and non-technical stakeholders.
  • Exposure to Big Data technologies is a plus.
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