Implementation Specialist, Sr.

Chubb•Chicago, IL

About The Position

The Sr. Implementation Specialist is responsible for developing and managing client implementation project plans for new and existing implementations. Coordinate with internal and external partners to ensure appropriate timeframes are established and key timelines are met throughout the implementation process.

Requirements

Demonstrated analytical skills and knowledge base to consult with customers on insurance products
Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs
Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight
Ability to prioritize and manage customer expectations accordingly
Minimum of three years of insurance industry knowledge and experience in implementation, account management or project management is required. Voluntary/Worksite marketplace experience preferred
Minimum of three years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred
Bachelor’s degree or equivalent experience required
Active life and health license preferred or the ability to complete/obtain within first year of employment with company support is required
Ability to travel up to 20-40% within assigned territory

Nice To Haves

Voluntary/Worksite marketplace experience preferred
Active life and health license preferred or the ability to complete/obtain within first year of employment with company support is required

Responsibilities

Single source of contact for clients, brokers and external partners during the implementation and enrollment process
Partner with Enrollment Services to ensure quality, timely enrollments
Manage the internal Implementation process including execution of enrollment data
Demonstrate a solid knowledge of CWB’s products, services including administration and billing and technology platforms
Display an understanding of interdependencies/relationships with other internal partners
Conduct product and technology platform enrollment trainings for key agencies, brokers and benefit counselors
Participate in VIP and Finalist presentations
Establish and build cohesive partnerships with internal and external customers
Deliver exceptional and timely customer service when addressing implementation questions and issues
Manage and steward implementation issues toward resolution in a timely and efficient manner
Responsible for service delivery up and thru first bill payment and reconciliation