Sr. Implementation Lead

Owens & Minor • Richmond, VA

1d

About The Position

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™. Global Reach with a Local Touch 140+ years serving healthcare Over 14,000 teammates worldwide Serving healthcare partners in 80 countries Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland 40+ distribution centers Portfolio of 300 propriety and branded product offerings 1,000 branded medical product suppliers 4,000 healthcare partners served Job Summary Responsible for operating independently, leading small to mid-size projects, and providing guidance to lower levels. Responsible for supporting customer implementation events within both the new account and existing account spaces. Works closely with internal implementation project managers and other cross-functional teams to ensure the customer is prepared to successfully use the OM portfolio tool for which they have contracted. Works on projects and project-related initiatives as assigned by leadership including pre-go-live, go-live and post-go-live activities as well as identification and resolution and escalation of issues as needed. This work may also include creating new process documentation and/or tailoring existing training documents to address the customer’s specific clinical processes. Travel to assigned customer accounts to do this work is required and is estimated to be up to 65% of the time.

Requirements

• Bachelor’s degree in related discipline, preferred
• 3-6 years of related experience preferred
• Or any combination of education and experience to meet the requirements
• Experience leading small or single projects/deliverables
• Experience participating in implementation projects
• Ability and willingness to have conversations with clinical teams
• Ability to follow up and follow through to ensure customer commitments are kept
• Clear and accurate verbal and written communication skills
• Ability to deliver effective product presentations
• Demonstrated planning and organizational skills
• Ability to meet deadlines
• Ability to work independently as well as part of a team
• Ability to display sound business judgement on a consistent basis
• Ability to listen and respond appropriately to customer and co-worker requests, communicate effectively with clients and team members to clarify understanding

Responsibilities

• Fully functional and independent in role
• Provide guidance to lower levels
• Lead small or mid-size projects/deliverables
• Prepare and facilitate resources for on-site work (ore-go-live, go-live and post-go-live activities including pre-scan, physical inventory, training of clinical team, supply chain team, and management level personnel).
• Evaluate existing customer processes to identify any potential process concerns or modifications needed for technology platform to work successfully.
• Deliver process optimization for customers.
• Lead / Facilitate team calls with customer leaders and provide information and observations of progress, action items, potential concerns and barriers.
• Ensure documentation of project follows standard of practice (project plan, meeting agenda, minutes, etc.)
• Collaborate with teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts.
• Present functionality, upgrades and modules to customers as part of a new customer event, existing customer event or at request and approval from leadership.
• Monitor customer satisfaction through various interactions and presence at customer location; addresses issue and escalate any identified concerns to project manager or leadership as appropriate.
• Performs other duties as assigned.

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level