Sr. Implementation Manager

Common Room

1d•Remote

About The Position

As a Senior Implementation Manager at Common Room, you operate at the intersection of enterprise delivery, Services strategy, and organizational impact. This is not just a senior delivery role. It’s a force-multiplier role. Senior Implementation Managers at Common Room: Own the most complex, highest-impact enterprise implementations Command executive rooms with confidence and credibility Improve delivery systems, not just individual projects Shape how Services is positioned, sold, and trusted across the business Mentor and raise the bar for the entire Implementation team You are accountable not only for customer outcomes but for how those outcomes are achieved, repeated, and scaled.

Requirements

7+ years experience in SaaS implementations, Professional Services, or Customer Success
Deep experience with enterprise customers and complex GTM / RevOps ecosystems
Proven track record leading exec-level conversations and influencing outcomes
Demonstrated ability to improve delivery systems, not just run projects
Experience navigating ambiguity, mis-scoping, and organizational change at scale
Comfortable holding firm boundaries while maintaining strong customer trust

Nice To Haves

You think in systems, scale and repeatability
You bring clarity to messy, high-pressure situations
You balance customer advocacy with business discipline
You elevate the people and processes around you
You’re trusted by executives, peers, and teammates alike
You care deeply about customer outcomes and sustainable Services delivery

Responsibilities

Lead Enterprise Implementations & Strategic Accounts
Own the most complex, high-stakes enterprise implementations and expansions
Serve as the senior delivery partner for executive stakeholders
Drive clarity and momentum through ambiguity, organizational change, and competing priorities
Ensure customers reach value faster and with fewer escalations
Shape Delivery Strategy & Operating Models
Identify systemic gaps in delivery, readiness, scope, or enablement
Design and influence improvements to Services playbooks, packages, and operating models
Help define what “good” looks like across onboarding, expansion, and reimplementation
Contribute directly to Services maturity, scalability, and monetization strategy
Represent Services with Authority
Act as a leader for Services internally across Sales, CS, RevOps, Product, and Leadership
Influence pre-sales readiness, scoping, and expectation-setting
Build trust with Sales and CS by protecting outcomes, timelines, and customer experience
Elevate Services credibility in enterprise deals and executive conversations
Mentor and Uplevel the Team
Mentor junior team members on judgment, executive presence, and ambiguity navigation
Model strong boundaries, decision-making, and customer advocacy
Share patterns, lessons, and best practices that raise the bar for the entire team
Influence Product & Customer Strategy
Infuse customer voice and enterprise insights into Product and roadmap discussions
Partner with Product and Engineering on complex data, CRM, and integration needs
Help shape how Common Room supports enterprise GTM motions over time

Benefits

Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle