Implementation Sr. Manager

CareSource

3d•Remote

About The Position

The Implementation Sr. Manager serves a critical role in driving the implementation of instED's growth initiatives. Working directly with the VP, Customer Experience this role will work cross-functionally to drive growth projects across instED's growth pillars: risk-bearing entities, strategic partners and contractors. Key to success in this position is the ability to work across the organization at all levels, as well as with stakeholders from outside the organization. The Implementation Manager must be a proactive problem solver, with a strong bias for action, able to drive progress across complex growth projects. Essential Functions: Working at the direction of the VP, Customer Experience, is responsible for driving day to day progress across the portfolio of strategic growth efforts. Helps build reporting and governance structures for initial oversight. Works to identify, escalate and address immediate priorities. Partners with Sales/Business Development, Operations, Clinical, Technology, Account Management and Marketing teams, and the across the organization, to ensure the development and progress of an implementation/integration plan. Partners with Sales/Business Development, Legal and external Clients/Strategic Partners to create, route and gain approval on Client/Strategic Partner contracts. Develops and maintains Client/Strategic Partner contracting process. Drives prioritization of instED efforts in support of implementing strategic growth initiatives and ensures follow-up. Builds, manages and iterates plans to support growth implementation projects, working with external and internal stakeholders to deliver on aligned goals on an accelerated timeline. Working with relevant functional owners, prepares analyses, reports and presentations to drive progress towards established goals and insights. Gleans actionable insights from relevant analytics to inform executive prioritization and decision-making and turns learnings into repeatable, documented processes. Develops budgets, identifies resource needs, and (in partnership with the Finance and other functions’ teams, when needed), develops and maintains financial models. Prepares meeting agendas, materials, and reports, and works across the organization and with clients/strategic partners to ensure follow-up. Partners inside and outside the organization to identify barriers to progress and escalates to team leadership as appropriate. Supports any other Growth & Implementation projects as directed. Perform any other job related duties as requested.

Requirements

Bachelor's degree required
Equivalent years of relevant work experience may be accepted in lieu of required education
Five (5) years Operational Project Manager experience required
Three (3) years of experience in Healthcare, Health Insurance, Payer-Provider Relations required
Strong motivation to work in a mission-driven organization that is improving the health and well-being of people with significant needs
Able to work in a fast-paced, growth-oriented environment and thrive in start-up culture
Strong analytical skills: expert-level fluency in MS Project, Excel and PowerPoint is required; proficient in remainder of MS Office/Teams/Sharepoint suite and Confluence
Demonstrated proficiency in developing and reviewing contracts; can ensure contracts include resources, provisions and requirements that position instED for success
High level of verbal and written communication skills, including effectively preparing for and developing meeting / agendas and presentation materials and efficiently facilitating complex, cross-functional internal and client meetings
Experience creating and managing a project budget, strategic thinking, ability to identify high vs low priority activities
Strong discipline in running complex, multi-stakeholder projects in an agile way
Demonstrated ability to manage complex strategic projects from opportunity identification to execution
Demonstrated ability to matrix-manage staff, up to and including C-Suite of both internal company and external Clients/Strategic Partners
An excellent team player, ability to work effectively and flexibly in a team environment
Strong bias for action with a commitment to getting things done
Intellectual curiosity
Bias toward assuming positive intent and finding a path to “yes” in challenging situations
Strong tolerance for and comfort with navigating new opportunities for which processes/procedures do not exist yet

Nice To Haves

Master's degree in Business Administration, Public Health or related field preferred
Healthcare non-profit, Consulting and/or Startup experience preferred
Medicare Advantage and/or Managed Medicaid strategy, operations, and policy experience preferred
Project Management Professional (PMP) certification preferred
Six Sigma or equivalent certification preferred
Agile/scrum master certification preferred

Responsibilities

Working at the direction of the VP, Customer Experience, is responsible for driving day to day progress across the portfolio of strategic growth efforts.
Helps build reporting and governance structures for initial oversight.
Works to identify, escalate and address immediate priorities.
Partners with Sales/Business Development, Operations, Clinical, Technology, Account Management and Marketing teams, and the across the organization, to ensure the development and progress of an implementation/integration plan.
Partners with Sales/Business Development, Legal and external Clients/Strategic Partners to create, route and gain approval on Client/Strategic Partner contracts.
Develops and maintains Client/Strategic Partner contracting process.
Drives prioritization of instED efforts in support of implementing strategic growth initiatives and ensures follow-up.
Builds, manages and iterates plans to support growth implementation projects, working with external and internal stakeholders to deliver on aligned goals on an accelerated timeline.
Working with relevant functional owners, prepares analyses, reports and presentations to drive progress towards established goals and insights.
Gleans actionable insights from relevant analytics to inform executive prioritization and decision-making and turns learnings into repeatable, documented processes.
Develops budgets, identifies resource needs, and (in partnership with the Finance and other functions’ teams, when needed), develops and maintains financial models.
Prepares meeting agendas, materials, and reports, and works across the organization and with clients/strategic partners to ensure follow-up.
Partners inside and outside the organization to identify barriers to progress and escalates to team leadership as appropriate.
Supports any other Growth & Implementation projects as directed.
Perform any other job related duties as requested.