Sr Tech Implementation Analyst

Fiserv • Marietta, GA

8d • $72,000 - $105,500

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr Tech Implementation Analyst What does a successful Technical Account Manager do? You'll be part of a technical team that serves as the strategic guide for our key partners, including middleware, software vendors, and third-party service provider s.

Requirements

• High School Diploma with 4–7 years of relevant experience in a related field.
• 2-4+ years in a customer facing technical roles such as Operations Support, IT Consultant, Customer Success Engineer.
• Strong trouble shooting skills with experience leading cross-functional escalations with multiple teams
• Exposure to transaction processing systems and formats.
• Experience with monitoring tools
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and SharePoint.

Nice To Haves

• Bachelor’s degree.
• MS Teams, Salesforce, and DocuSign.
• Project, product, or service management knowledge.
• Business Case Justification and Problem Management Process.
• Related banking industry knowledge in POS platforms, retail merchant services, payment transactions, or payment gateways.

Responsibilities

• Serve as the primary technical contact assisting with the rapid resolution of high impact production issues affecting multiple merchants to minimize downtime and protect revenue
• Ensure all newly certified integrated partner solutions are production ready, secure and aligned with platform standards
• Maintain up-to-date, actionable documentation that empowers partners to self-serve and resolve common issues
• Assist in maintaining stable, secure and performant connectivity between partner systems and the Fiserv platforms
• Provide a responsive and organized communication channel for partner technical inquiries and escalations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED