Sr Tech Field Eng

Unisys • Norwich, CT

15h

About The Position

Provides the full range of Field Engineering support for an assigned base of large and complex clients, taking complete ownership of onsite service activity. Performs advanced-level maintenance on all products, including low-complexity installation activities, and uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Provides technical feedback on equipment, systems, and processes to improve service delivery. Identifies and resolves systemic issues within the team, proactively assists other team members with technical expertise, and contributes to improved client service metrics reporting and documentation. Monitors technical and process issues and proactively informs the manager and/or team, recommending improvements.

The role may require access to export-controlled commodities and technology. Applicants should be eligible for any required U.S. Government authorizations to comply with U.S. export control regulations.

Requirements

• High school diploma or GED.
• Generally, 2–4 years of experience in the area of responsibility.
• Eligibility for any required U.S. Government authorizations if access to export-controlled commodities or technology is required.

Nice To Haves

• Technical certification or an associate degree may be required.

Responsibilities

• Provide Field Engineering support for an assigned base of large and complex clients.
• Take ownership of onsite service activity.
• Perform advanced-level maintenance on products and low-complexity installation activities.
• Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Provide technical feedback on equipment, systems, and processes to improve service delivery.
• Identify and resolve systemic issues within the team.
• Provide technical assistance and expertise to other team members.
• Contribute to client service metrics reporting and documentation.
• Monitor technical and process issues, inform the manager and/or team, and recommend improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED