Sr. Tax Associate

Sydecar•New York, NY

5d•Hybrid

About The Position

Sydecar is seeking a Sr. Tax Associate to join their Customer Experience team. This role is crucial for supporting Fund Managers and their Investors, contributing to both product discovery and customer experience. The associate will gain a deep understanding of Special Purpose Vehicles (SPVs), the alternative investing landscape, and the process of building and iterating upon a Financial Technology product. This is a hybrid role based in Seattle, requiring two days per week in the office.

Requirements

2-3 years of experience working in a customer support or operations role, preferably in the FinTech or alternative investments industries.
Intermediate knowledge of venture investing, fund accounting, or related fields.
Excellent and professional written and verbal communication skills.
Attention to detail and ability to manage many tasks at once without dropping the ball.
Passion for customer service and creating positive experiences.
Ability to effectively evaluate problems and propose sensible, scalable solutions.
Process driven and highly organized, with an eye for process/product improvement.
Detail oriented.

Nice To Haves

Bonus if you have

Responsibilities

Respond to customer support inquiries to ensure a delightful experience.
Identify product and process improvements that will shape the future of our product and our workflow.
Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers via our support inbox.
Develop an expert knowledge of our product, our customers, and our industry.
Support customer-facing projects and product discovery.