Sr Systems Specialist

Banner Health • Phoenix, AZ

3d • $32 - $53 • Remote

About The Position

Banner Health is seeking an Senior Systems Specialist to support reporting, analytics, system administration, and application support functions within our Supply Chain organization. This role serves as a key resource for business users, leveraging technology and data to improve operational efficiency and support strategic decision-making across the organization.
The ideal candidate will bring a strong technical and analytical background, with experience supporting business applications, reporting platforms, and system optimization efforts. While healthcare experience is welcomed, it is not required. Candidates with experience in supply chain operations, business systems, reporting, analytics, or application support are strongly encouraged to apply.
This position provides functional expertise on moderately complex computer applications in an assigned department and may be expected to lead project teams. The incumbent may also be expected to troubleshoot system issues at a moderately complex level and appropriately escalate issues to other resources, as needed. This may include tasks such as creating functional documentation, participating in creating or reviewing technical documentation and training materials.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

Requirements

• Must possess strong knowledge as normally obtained through the completion of a bachelor's degree in related business discipline to area assigned or computer science.
• A level of experience as would typically be obtained in 3 to 5 years working with systems, working as a functional "super-user" of an application in a similar department environment, or providing consultative input for application usage or design is required.
• Excellent working knowledge of typical word processing, spreadsheet and/or database applications is required.
• Good organizational, critical thinking, problem solving, communication and human relation skills are required.

Nice To Haves

• Technical background in systems support, business applications, analytics, reporting, or supply chain operations.
• Experience with Workday is a plus.
• Experience with GHX (Global Healthcare Exchange) procurement and ordering platform is a plus.
• Strong problem-solving, analytical, and customer service skills.
• Ability to effectively communicate with both technical and non-technical stakeholders.
• Experience with Databricks reporting and analytics platform is a plus.
• Experience with system implementation and project management.
• Additional experience with specialized applications in related area also preferred.
• Additional related education and/or experience preferred.

Responsibilities

• Analyze business and customer needs and develop effective application-based solutions.
• Troubleshoot and resolve moderately complex system issues, escalating when appropriate.
• Support reporting, analytics, system administration, and business application functionality.
• Serve as a liaison between end users, Information Technology teams, and external vendors.
• Participate in system implementations, testing, upgrades, maintenance activities, and process improvement initiatives.
• Create and maintain functional documentation, reports, and training materials.
• Lead or participate in project teams supporting departmental and enterprise-wide initiatives.
• Provide education and consultation related to applications, processes, and compliance requirements.
• Maintain accurate databases, reporting tools, and system documentation.
• Performs analysis of customer needs, make appropriate decisions and provides resolution or product. Products may include, but are not limited to; online applications, electronic forms, moderate to complex reports.
• Serves as a liaison for application users or customers. This may include education, negotiation and problem solving tasks to deliver desirable outcome.
• Maintains optimal operation of departmental application in partnership with information technology or external software vendor, as appropriate. This may include implementation, maintenance, testing and/or functional design.
• May represent assigned area on project teams with regional or company scope on system implementations, policy and practice changes and process redesign. This may also include managing a department program for the system. May prepare and distribute worksheets and reports, as well as maintain a database.
• Keeps current on industry and regulatory/compliance issues within assigned areas. Provides education and consultation on these issues to customers.
• In some roles, this position may supervise staff.
• This position has system-wide accountability within department or functional area, participates on system project teams and provides input on policy changes.

Benefits

• Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior