Sr. Systems Engineer - IT
About The Position
Senior Systems Engineer – IT Department Technology Services Position Type Full-Time Classification Non-Exempt Schedule Monday–Friday, with occasional evenings/weekends Travel Occasional This is an ON-SITE position and local candidates will be considered. Position Overview The Senior Systems Engineer is responsible for owning the day-to-day operation, security, and direction of company’s internal IT environment, as well as managing and supporting external client IT environments. This role serves as the primary technical authority, decision-maker, and escalation point for IT operations, infrastructure, security, and client-facing technical services. The ideal candidate will bring a minimum of five years’ hands-on experience, demonstrating leadership in systems engineering and a commitment to operational excellence.
Requirements
- 5–7 years of progressively responsible experience in IT operations, infrastructure, or systems administration, including experience supporting both internal users and external clients.
- Strong experience with Microsoft 365, Azure, Active Directory, endpoint management, networking fundamentals, and security tooling
- Experience in managed services or client-facing IT environments.
- Experience developing or contributing to Statements of Work (SOWs).
- Relevant technical certifications or equivalent hands-on experience preferred
- Advanced proficiency with the Microsoft stack, including hands-on experience with Autopilot, Intune and HaloPSA
Nice To Haves
- Bachelor’s degree in information technology, Computer Science, or a related field
Responsibilities
- Own and manage internal IT operations, infrastructure, systems administration, endpoint management, and security controls
- Manage and optimize configuration centers, ensuring efficient deployment and maintenance of systems across the enterprise.
- Manage and oversee external client IT environments, including onboarding, ongoing support coordination, and escalations
- Guide clients in network design, infrastructure strategy, and implementation of best practices
- Collaborate cross-functionally with Sales, Operations, Finance, ITAD, Warehouse, and other internal teams to align on scope, timelines, and responsibilities
- Contribute to the development of Statements of Work (SOWs) for external clients, translating business and technical requirements into clear scope and deliverables
- Ensure client-facing documentation, including SOWs and technical summaries, accurately reflects implementation approach, responsibilities, and support expectations
- Oversee system availability, performance, backups, disaster recovery, and overall security posture across all environments
- Lead vendor and partner relationships, including procurement, renewals, support escalation, and contract coordination
- Establish, maintain, and continuously improve IT standards, documentation, processes, and best practices
- Prioritize workload and initiatives across internal operations and external client requirements
- Coordinate and oversee IT projects, infrastructure changes, migrations, and platform implementations
- Communicate IT status, risks, and priorities clearly and consistently to leadership and stakeholders
- Ensure confidentiality, integrity, and protection of all internal and client data
- Provide guidance, mentorship, and knowledge sharing to technical staff as needed
- Perform other related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
