Sr. Systems Analyst I

Pacific Life • Newport Beach, CA

2d • Hybrid

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Senior Systems Analyst I to join our CMD Tech Communications team in Newport Beach, CA. This role is hybrid of 4 days in office and 1 day per week remote. The salary grade for this position will be determined based on the candidate’s experience and qualifications. As a Senior Systems Analyst I you’ll move Pacific Life, and your career, forward by supporting customer communications for annuity and life product sales on our Customer Communication Management (CCM) platforms. You will fill an existing role that sits on a team of 16 people in the CMD division. Your colleagues will include analysts, developers, and QA and you will work closely with technologists across the organization and business partners such as key account managers.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.
• 5+ years of experience as a Business Analyst, Systems Analyst, or Technical Business Analyst supporting enterprise applications.
• Experience working within Agile delivery teams, including backlog refinement, sprint planning, user story development, acceptance criteria definition, and support of user acceptance testing.
• Hands-on experience using Azure DevOps (ADO) to manage requirements, user stories, features, defects, testing activities, and delivery tracking.
• Experience eliciting, documenting, and validating business, functional, and technical requirements.
• Experience supporting production applications, including incident management, defect analysis, troubleshooting, and root cause analysis.
• Strong understanding of software development lifecycle (SDLC), Agile methodologies, testing practices, and change management processes.
• Experience creating business process flows, use cases, user stories, functional specifications, and test scenarios.
• Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills.
• Ability to work independently, manage multiple priorities, and collaborate effectively across business and technical teams.

Nice To Haves

• Experience supporting Customer Communications Management (CCM) platforms such as Quadient Inspire, OpenText Exstream, Smart Communications, or similar correspondence technologies.
• Knowledge of life insurance and annuities products.
• Experience with Azure DevOps reporting, dashboards, PI Planning, dependency management, and Agile metrics.
• Experience working within Agile Release Trains (ARTs), SAFe environments, or large-scale Agile transformation initiatives.
• Experience with document composition, correspondence generation, print and mail workflows, digital delivery, and customer communication processes.
• Familiarity with SQL, APIs, XML, JSON, and systems integration concepts.
• Experience supporting application modernization initiatives, platform migrations, or large-scale technology transformation programs.

Responsibilities

• Partner with business stakeholders and technology teams to gather, document, analyze, and validate business, functional, and technical requirements supporting correspondence applications and services.
• Support Agile product teams by refining backlogs, writing user stories, defining acceptance criteria, facilitating requirement discussions, and ensuring alignment between business objectives and technical solutions.
• Utilize Azure DevOps (ADO) to manage requirements, user stories, defects, testing activities, and delivery tracking while maintaining traceability throughout the software development lifecycle.
• Support business-as-usual operations through incident triage, production support analysis, defect management, root cause investigation, and coordination of issue resolution activities.
• Analyze business processes and system functionality to identify gaps, recommend improvements, and develop scalable solutions that improve operational efficiency and customer communications delivery.
• Collaborate with development, quality engineering, infrastructure, and vendor teams to support releases, system upgrades, maintenance activities, regulatory changes, and ongoing application modernization initiatives.

Benefits

• Medical
• Dental
• Vision
• Wellbeing Reimbursement Account
• Paid Time Off
• Holiday Schedules
• Financial Planning Time Off
• Paid Parental Leave
• Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior