Sr Systems Analyst, Hospitality

Kohler Co.•Kohler, WI

9d•$94,350 - $145,350•Onsite

About The Position

The Sr Systems Analyst, Hospitality is responsible for leading the IT support organization across Kohler’s Hospitality division. This role ensures the reliable operation, maintenance, and continuous improvement of technology systems and services that support day-to-day business functions. The position focuses on service delivery, incident and problem management, team supervision, operational excellence, and continuous service improvement in alignment with guest experience and business needs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
At least 5 years of experience in IT operations or support, preferably in hospitality or multi-site environments.
Proven leadership experience managing technical teams and service delivery.
Strong understanding of hospitality systems and operational workflows.
Excellent communication, problem-solving, and organizational skills.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

Champion a customer-centric support culture focused on responsiveness, empathy, and proactive issue resolution.
Oversee daily IT operations and support services across all hospitality properties.
Ensure timely resolution of technical issues and high levels of customer satisfaction.
Supervise System Analysts and Service Desk personnel, including staffing, training, and performance management.
Maintain and enforce IT operational policies, procedures, and standards.
Coordinate with internal teams and vendors to ensure systems are maintained, patched, and updated.
Monitor system performance and availability, implementing improvements where necessary.
Support property-level systems including PMS, POS, CRM, and other hospitality specific platforms.
Lead or support technical implementation of new systems and upgrades in collaboration with Project Management Team, vendors, and business stakeholders.
Ensure projects are delivered on time, within scope, and aligned with operational needs.
Serve as the primary liaison between IT operations and property-level leadership.
Collaborate with enterprise IT teams to ensure alignment with broader infrastructure and security standards.
Provide regular reporting on operational metrics, incidents, and service levels.