Sr System Administrator

Pavion • Chantilly, VA

4d

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Pavion and our family of companies are seeking a talented and motivated Sr System Administrator to join our shared services team.

Requirements

• 5+ years of experience supporting Microsoft Dynamics 365 CRM.
• Experience configuring Dynamics 365 CRM/Customer Engagement.
• Experience with Power Platform technologies.
• Working knowledge of JavaScript and CRM customization techniques.
• Experience writing business and technical requirements.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience coordinating work with offshore development resources.
• Excellent communication and documentation skills.

Nice To Haves

• Experience with Dynamics 365 Sales, Dynamics 365 Field Service and Dynamics 365 Customer Service.
• Experience integrating CRM with Business Central or other ERP systems.
• Experience with Azure integrations and APIs.
• Knowledge of SQL and reporting tools.
• Experience with Kingsway Soft.
• Microsoft Dynamics 365 or Power Platform certifications.

Responsibilities

• Provide day-to-day support for Microsoft Dynamics 365 CRM users.
• Troubleshoot system issues and resolve user requests.
• Configure forms, views, dashboards, business process flows, and security roles.
• Maintain CRM data integrity and governance standards.
• Support system upgrades, releases, and environment management.
• Gather and document business requirements from Sales, Service and Operations teams.
• Analyze business processes and identify opportunities for automation and improvement.
• Create functional specifications, user stories, and process documentation.
• Recommend CRM solutions aligned with business needs.
• Oversee, coordinate and execute CRM customizations using: JavaScript, Power Automate, Power Apps, Dataverse, Custom APIs and integrations.
• Support CRM-to-ERP and third-party system integrations.
• Assist with data imports, migrations, and interface troubleshooting.
• Create and maintain reports, dashboards, and analytics solutions.
• Develop test plans and test scenarios.
• Coordinate User Acceptance Testing (UAT).
• Validate fixes and enhancements before production deployment.
• Ensure solutions meet business and technical requirements.
• Create user guides and technical documentation.
• Conduct user training sessions.
• Support CRM adoption and best practices.
• Maintain documentation for customizations and integrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed