Sr Support Engineer – End User Computing
About The Position
The Senior Support Engineer, End User Computing plays a critical role in delivering a seamless, modern technology experience for corporate users and executive leadership. This is a hands‑on role focused on endpoint computing, enterprise device management, and audio‑visual collaboration solutions, rather than day‑to‑day help desk support. You’ll partner closely with Infrastructure, Security, Workforce Productivity, Application Delivery, and plant teams to solve complex problems, automate and simplify deployments, and ensure our end‑user technology environment scales securely and efficiently. This role blends deep technical expertise with a strong service mindset and a passion for continuous improvement.
Requirements
- Bachelor’s degree in IT, Computer Science, or equivalent experience.
- 7+ years of IT support or service management experience.
- 2+ years supporting executive‑level leaders.
- Strong experience with Windows, macOS, mobile devices, and Microsoft 365.
- Enterprise endpoint management experience (Intune, SCCM, JAMF, ManageEngine).
- Experience with ServiceNow or similar ITSM tools.
- AV and conferencing technology experience.
- Strong troubleshooting, communication, and customer service skills.
Nice To Haves
- ITIL certification or familiarity.
- Hybrid and remote workforce support experience.
- Familiarity with SOX or security audits.
- PowerShell or scripting experience.
Responsibilities
- Provide high‑touch, proactive technology support for senior executives and their administrative partners.
- Maintain and optimize executive devices, ensuring systems are secure, current, and reliable.
- Support critical meetings and presentations, including AV readiness for hybrid and remote collaboration.
- Coach executives on tools and features that enhance productivity.
- Resolve complex endpoint and collaboration issues from a priority queue.
- Support Windows and macOS devices, mobile platforms, printers, VoIP phones, and peripherals.
- Troubleshoot and support enterprise AV environments, including Microsoft Teams Rooms and Polycom systems.
- Deliver clear communication and follow‑through to ensure an excellent user experience.
- Package, deploy, and manage endpoint devices at an enterprise level.
- Automate software installs and updates using scripting and Microsoft‑based tools.
- Define and improve endpoint patching and update strategies.
- Maintain and optimize AV systems for modern collaboration.
- Partner with Infrastructure, Security, Workforce Productivity, and Application Delivery teams.
- Collaborate with business units and plant teams to align EUC solutions with enterprise goals.
- Support initiatives that simplify and scale the technology environment.
- Analyze ITSM trends to identify recurring issues and long‑term solutions.
- Create and maintain SOPs and knowledge base articles.
- Mentor junior engineers and help desk partners.
- Proactively improve processes, automation, and user experience.
Benefits
- The pay range for this position is $80,944 - $113,322 per year.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
