Sr Supervisor, Service Ops

Otis Elevator Co. • Calgary, AB

3d • Onsite

About The Position

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Supervisor for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Requirements

• High school education required
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service.

Nice To Haves

• BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
• Experience with leading a team of technicians is preferred
• Elevator industry experience is desired, but not required

Responsibilities

• Ensure all aspects of field safety
• Meet with customers to ensure obligations and expectations are achieved
• Direct the performance of field maintenance and contractual service operations
• Conduct field education training with field workforce
• Maintain customer quality assurance, managing the expenditure of labor and materials
• Improve efficiencies, managing route schedules and callback rates
• Provide technical support, participating in sales estimation / proposals as required
• Authorize repair orders and tracking completion
• Lead change to better efficiency and communication

Benefits

• long-term employment contract
• remuneration in accordance with local standards
• Customize for local benefits here including vacation and bonuses
• Intensive training in the areas of technology, processes & soft skills
• Opportunities to exchange ideas with experienced colleagues
• Opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects
• Employee Scholar Program sponsors colleagues to pursue degrees or certification programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED