Sr. Supervisor - Quality Inspection

RTX•Burnsville, MN

2d•$86,800 - $165,200•Onsite

About The Position

The Sr. Supervisor – Quality Inspection supports the second shift (3:00 PM – 1:30 AM) by leading a multidisciplinary Quality Inspection organization spanning Receiving/BMRB/3PL operations, in-process and final inspection, CMM programming and metrology, NDT Level II operations (with on-site NDT Level III method authority), and Delegated Source Quality Representative (DSQR)/Source Inspection activities. The Sr. Supervisor sets direction, ensures adherence to aerospace and regulatory requirements, drives throughput and inspection rigor, and fosters a high-performing, compliant, and audit-ready culture. The Sr. Supervisor oversees Group Leads and inspection personnel across all functions, including Levels II–IV Inspectors, CMM Leads/Programmers, NDT Level II personnel, DSQR/Source Inspectors, and Receiving/BMRB/3PL teams. The role requires experience or extensive knowledge across these disciplines to provide effective leadership, sound judgment, and escalation support. This is an onsite leadership role. The Sr. Supervisor maintains a regular presence at the main facility, with periodic travel to the off-site 3PL, to lead teams, maintain inspection rigor, coordinate cross-site operations, and ensure product quality, regulatory compliance, and on-time delivery. The Sr. Supervisor – Quality Inspection (M3) is accountable for inspection performance, workforce capability, and audit-ready execution across all inspection disciplines while partnering with the NDT Level III to support method authority and ensure compliant, high-quality Level II NDT operations.

Requirements

A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
Prior leadership experience of team with a quality inspection environment

Nice To Haves

Demonstrated ability to lead, motivate, and develop large teams, including frontline leaders and multidisciplinary inspectors.
Prior leadership experience managing 30+ direct reports in an aerospace Quality Inspection environment.
Written and verbal communication skills with effective cross-functional collaboration.
Knowledge of Receiving Inspection, BMRB/MRB, 3PL inspection, in-process and final inspection, CMM/PC-DMIS, ISO 10360, NDT Level II operations (working with Level III), and DSQR/Source Inspection.
Knowledge of AS9100/AS9102, GD&T (ASME Y14.5), configuration management, and aerospace special processes.
Proven success implementing Lean principles and layered process audits to reduce cycle time and prevent quality escapes.
Proficient with SAP, QN/MRB systems, customer portals, and digital quality recordkeeping (including DICONDE for NDT).
Comfortable presenting to customers and auditors, and leading cross-functional problem-solving sessions.

Responsibilities

Lead a large hourly workforce and front-line leaders by setting clear goals, priorities, and standards of performance and conduct.
Build staffing plans, schedules, and cross-site coverage (main facility and offsite 3PL); manage overtime and AOG responsiveness.
Own performance management, including coaching, development plans, feedback cycles, annual reviews, recognition, and corrective actions.
Cultivate a culture of safety, compliance, integrity, and continuous improvement; model disciplined documentation and fair acceptance decisions.
Lead daily tier meetings and visual management; communicate risks, bottlenecks, and recovery plans.
Ensure consistent interpretation and application of inspection criteria across mechanical, electrical, composite, and special process commodities.
Oversee Receiving/BMRB/3PL inspection operations, QN/MRB routing, supplier discrepancy resolution, and PO/specification flow-down.
Provide technical escalation for complex or borderline conditions, GD&T (ASME Y14.5) questions, and configuration management issues.
Direct CMM lab operations, including program standards, alignment strategies, probe and fixture control, ISO 10360 verification, correlation, and PC-DMIS governance.
Ensure Level II NDT staffing, scheduling, and execution quality meet production requirements.
Partner with the NDT Level III to maintain NAS410 compliance, including training, OJT hours, examinations, recertification, and system performance checks across FPI, film X-ray, digital X-ray (DDA/CR), and CT.
Verify NDT execution quality, documentation accuracy (including DICONDE digital image management and film archiving), and turnaround times.
Ensure EHS radiation and chemical safety training, PPE availability, and area readiness for NDT personnel; escalate systemic issues to the NDT Level III and Quality leadership.
Serve as the operational point of contact for NDT issues impacting production flow while supporting, but not replacing, NDT Level III technical authority.
Oversee DSQR/Source Inspection activities, including Acceptance Authority Media (AAM) control, customer portal workflows, FAIR validation, shipment release, and documentation packages.
Ensure calibrated equipment and metrology systems remain in tolerance and traceable; enforce gage status control and calibration recall adherence.
Maintain compliance with AS9100/AS9102, internal QMS procedures, and customer specifications while ensuring audit readiness.
Own or support controlled documents, including inspection procedures, work instructions, forms, and NAS410 written practices in partnership with the NDT Level III.
Ensure record retention, data integrity, and traceability for quality records, including SAP transactions, FAIRs, CoCs, special process certifications, traveler/build records, and DICONDE images.
Govern Acceptance Authority Media (stamps, signatures, and digital approvals), including security, usage, impartiality, and log control.
Support FAA 8130-3 issuance processes, where authorized, and compliance with FAA Part 21 and 8130.21 electronic documentation requirements.
Ensure compliance with Export Control (ITAR/EAR) requirements and safeguard controlled technical data.
Serve as the primary escalation point for supplier inspection issues, including documentation discrepancies, certification packages, FAIR quality, and special process status.
Support customer source inspections, DCMA/government reviews, and audits by coordinating objective evidence and inspection readiness.
Partner with Supplier Quality and Engineering to improve upstream quality performance and specification flow-down.
Own inspection KPIs and reporting, including Receiving Inspection cycle time, QN aging, FAI/AS9102 performance, CMM utilization, NDT turnaround, DPPM, audit findings, and CAPA effectiveness.
Implement tiered daily management, capacity planning, bottleneck recovery, and expedite strategies, including AOG support.
Lead structured problem-solving using 8D, A3, 5 Whys, fishbone analysis, MSA, GR&R, and SPC methodologies.
Standardize inspection protocols, acceptance criteria, documentation quality, and QN workflows across the main site and 3PL operations.
Drive cycle time reduction, automation, and digitalization through initiatives such as offline CMM programming, standardized reporting, and digital image workflows.
Partner with Engineering and Manufacturing to improve design for inspection and eliminate recurring defects.
Lead CAPA activities to closure, verify effectiveness, and drive sustainable corrective actions.
Own the inspection training matrix for Levels II–IV Inspectors, Group Leads, DSQRs, CMM Leads, and NDT Level II personnel; ensure qualifications, authorizations, and recertifications remain current.
Maintain credentialing records, including NAS410 certifications, DSQR delegations, inspection authorizations, and metrology competencies.
Coach employees on GD&T, metrology, documentation quality, customer portals, and audit preparation.
Ensure accurate and timely entries in SAP and quality systems for inspection results, NCR/QN, MRB dispositions, FAIR submissions, and shipment releases.
Govern CMM program libraries, NDT digital archives (DICONDE), and controlled quality forms.
Maintain dashboards and tier boards; publish weekly and monthly performance metrics with action plans.
Enforce radiation safety (ALARA, dosimetry, interlocks, and postings), FPI chemical safety, ESD/FOD controls, ergonomics, and tool care while partnering with EHS, the Radiation Safety Officer, and the NDT Level III on training and compliance.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Annual short-term and/or long-term incentive compensation programs