Sr. Supervisor - \Air Import
About The Position
Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.
Requirements
- Excellent analytical, interpersonal and organization skills
- Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
- Great attention to details
- Minimum 3+ years of Air Import experience with previous experience in a leadership or Supervisory position
- Must be flexible with work schedule.
- Strong leadership skills
- Strong customer service skills
- Good verbal and written communication skills
- Great computer skills (Microsoft Word & Excel, Outlook)
- High school diploma or equivalency certificate or significant or relevant or appropriate working experience
Responsibilities
- Provide departmental support and supervise the staff in the Air Import department.
- Daily operations includes direct contact with customers/ brokers/ subcontractors and other internal departments
- Investigates and resolves any issues and discrepancies
- Collect and analyze department data in order to support the goals and objectives of the department
- Supervises and directs Import staff in performing work according to operating procedures
- Issue freight bills and invoices to brokers and responsible for collecting unpaid invoices within credit term
- Monitor performance of staff and scheduling
- Trains Import staff
- Ensure department is in compliance with company policies and procedures and applicable government regulation
- Review workflows and procedures and provide feedback to maintain a high quality of service
- Documents, records and reports all discrepancies to include missed deadlines
- Work professionally and effectively with operations staff in order to achieve target goals.
- Communicate with overseas branches and sales staff to supoort retention of existing business as well as acquiring new business
- Develop and maintain positive working relationships with management, peers and co-workers.
- Provide direct training to staff
- Handle other job assignments as determined by the direct Manager
Benefits
- Medical, Dental, and Vision beginning the 1st of the month after 30 days.
- 401k with a company match
- Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
- Generous Vacation and Sick time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
