Sr Streaming Media Operator

The Walt Disney Company•Glendale, CA

1d•Remote

About The Position

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams. A qualified Sr. Streaming Media Operator is a key member of a daily operations team responsible for delivering high profile media products to market. By possessing sophisticated in-depth workflow knowledge and operational experience, this Sr. Streaming Media Operator guides a team of Operators in the day-to-day activities that enable surfacing and removing live and on-demand content from all Internet playback platforms. In addition to these media operations, responsibilities will also include serving as an expert in managing application of technology and improvements, as well as providing client and product support as needed, which can include holidays, nights and weekends.

Requirements

3+ years of experience in a relevant technical, operational or digital media environment with proven leadership skills
Work knowledge of live/on-demand
Ability to serve as shift leader and liaison to Operations team personnel as well as product stakeholders
Ability to train team and new employees on daily tasks and execution of new technical information and procedures
Ability to provide support and communications during crisis management
Exhibits expert product knowledge of technical components utilized by this organization
High school diploma

Responsibilities

Responsible for following operational procedures and raising awareness of issues in workflows when they arise
Execute defined processes to validate the quality and availability of live content streams
Record steps to troubleshoot workflows when issues arise
Field workflow requirements from senior staff and gather data in support of documentation of workflows
Possess in-depth workflow knowledge and operational experience
Be responsible for following operational procedures and raising awareness of issues in workflows when they arise
Develop and document advanced troubleshooting protocols for workflow issues, providing guidance and training to junior staff while maintaining records for knowledge sharing and process improvement.
Use best practices and knowledge of internal or external business issues to improve products or services
Exhibit emerging skills in data synthesis and data processes
Show potential in the construction of procedures for troubleshooting large data sets and complex cloud structures
Field workflow requirements from Streaming Media Leads and Supervisors and gather data in support of documentation of workflows
Able to operate independently with limited guidance
Provide support to the Incident Manager during Priority 1-2 incidents